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NOC Engineer, Junior

ASM Research
Remote, USA
Full-time
Entry · 0+ years experience
Remote
Discovered 1 weeks ago
CiscoJuniperSolarWinds
Free

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Key Responsibilities

  • Monitor enterprise network devices, circuits, and services using network management and monitoring tools, acknowledging alerts and prioritizing response based on impact and severity.
  • Perform first‑line network troubleshooting, including verifying device reachability, interface status, link utilization, and basic configuration items before escalating to senior engineers.
  • Execute standard operating procedures for routine NOC tasks, such as scheduled health checks, device restarts, and low‑risk configuration tasks under direction.
  • Document incidents, changes, and resolutions in ticketing systems with clear descriptions of symptoms, diagnostics performed, escalation paths, and final outcomes.
  • Participate in 24x7 operations coverage by following shift schedules, maintaining accurate shift logs, and ensuring concise handoff communications between shifts.
  • Collaborate with senior NOC or network engineers by gathering diagnostic data, implementing directed troubleshooting steps, and learning advanced techniques.
  • Support adherence to change management and incident management processes, ensuring that network activities are properly recorded and approved.

Required Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
  • 0–3 years of experience in network operations, NOC, or junior network engineering roles focused on monitoring and first‑line troubleshooting.
  • Foundational understanding of networking concepts such as TCP/IP, VLANs, routing, switching, and basic firewall behavior in enterprise LAN/WAN environments.
  • Exposure to network management tools and technologies (for example, Cisco or Juniper devices and tools such as SolarWinds or similar platforms).
  • Strong analytical and problem‑solving skills, with the ability to work effectively under pressure in a fast‑paced operational environment.
  • Clear written and verbal communication skills, including accurate documentation of incidents, changes, and resolutions.
  • Ability to obtain and maintain a SECRET security clearance, with U.S. citizenship required.

Preferred Qualifications

  • Hands‑on experience working in a NOC or similar 24x7 operational environment with formal procedures and shift structures.
  • Entry‑level networking certifications such as CCNA, Network+, or equivalent that validate baseline network operations knowledge.
  • Familiarity with ITIL practices and experience working within formal incident and change management processes.

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