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Field Office Technician, Junior

ASM Research
Remote, USA
Full-time
Entry · 3+ years experience
Remote
Discovered 1 weeks ago
Network connectivityRemote support toolsTicketing systems
Free

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Network connectivityRemote support toolsTicketing systems
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Key Responsibilities

  • Provide on-site technical support for desktops, laptops, printers, peripherals, and related endpoint technologies across dispersed client locations.
  • Perform routine device wellness checks to validate system readiness, configuration compliance, patch status, and overall endpoint performance.
  • Troubleshoot hardware, software, printing, and basic network connectivity issues using approved support procedures, remote tools, and ticketing workflows.
  • Test, verify, and support conference room and collaboration technologies to improve operational readiness and minimize user disruption.
  • Install, image, configure, and maintain end-user equipment in accordance with enterprise build standards and operational procedures.
  • Document incidents, service actions, root causes, and resolution steps accurately within the designated IT service management process.
  • Coordinate with centralized support, infrastructure, and engineering teams to escalate unresolved issues and provide complete technical details for follow-through.
  • Support IT asset handling and disposal activities in accordance with organizational procedures, security controls, and compliance expectations.

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.
  • 0–3 years of experience in field support, desktop support, help desk, or a related IT support function.
  • Working knowledge of hardware, software, and network troubleshooting, including setup and maintenance of end-user IT equipment.
  • Experience using remote support tools and ticketing systems in a structured service delivery environment.
  • Ability to manage multiple technical support tasks while providing responsive, professional service to end users.
  • Active SECRET clearance, or ability to satisfy the position’s security requirement.
  • U.S. citizenship is required.
  • Willingness and ability to travel locally as needed to support field office operations.

Preferred Qualifications

  • CompTIA A+ certification.
  • Microsoft Certified: Modern Desktop Administrator, or a comparable endpoint support certification.
  • Experience supporting conference room technology, distributed field locations, or highly regulated enterprise environments.
  • Familiarity with enterprise IT service management practices and secure IT equipment handling procedures.

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