NOC Engineer
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Key skills for this role
About the Role
2P Perfect Presentation is looking for a NOC Engineer to monitor and resolve network issues in Jeddah. The role involves real-time incident management, preventive maintenance, and reporting.
Key Skills for This Role
Responsibilities
- Continuously monitor network systems, infrastructure, and applications to detect anomalies and service interruptions
- Respond promptly to system alerts and troubleshoot incidents to maintain service availability
- Escalate unresolved issues to relevant internal teams or external vendors when required
- Ensure compliance with incident response and escalation procedures
- Conduct routine system and network health checks to ensure stable operations
- Identify recurring issues and analyze trends to recommend preventive actions
- Support continuous improvement initiatives to enhance NOC operational efficiency and service reliability
- Accurately document incidents, troubleshooting activities, and resolutions within the ticketing system
- Prepare and submit incident reports to the Network Manager or relevant stakeholders
- Maintain proper escalation records and ensure timely communication during incidents
- Support and execute additional tasks and projects assigned by management within the required timelines
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 0–3 years of experience in Network Operations Center (NOC), IT Operations, or related technical support roles
- Good understanding of network monitoring and alert management processes
- Familiarity with incident management and escalation procedures
- Knowledge of diagnostic and troubleshooting tools for identifying network anomalies
- Basic understanding of infrastructure and network operations concepts
- Preferred certifications: CompTIA Network+, ITIL Foundation, or equivalent
Full Job Posting
About 2P
- Since 2004, 2P has been a leader in Saudi Arabia’s ICT landscape, delivering integrated technology solutions.
- We provide end to end solutions through specialized business units and trusted market expertise.
Key Responsibilities
- Continuously monitor network systems, infrastructure, and applications to detect anomalies and service interruptions.
- Respond promptly to system alerts and troubleshoot incidents to maintain service availability.
- Escalate unresolved issues to relevant internal teams or external vendors when required.
- Ensure compliance with incident response and escalation procedures.
- Conduct routine system and network health checks to ensure stable operations.
- Identify recurring issues and analyze trends to recommend preventive actions.
- Support continuous improvement initiatives to enhance NOC operational efficiency and service reliability.
- Accurately document incidents, troubleshooting activities, and resolutions within the ticketing system.
- Prepare and submit incident reports to the Network Manager or relevant stakeholders.
- Maintain proper escalation records and ensure timely communication during incidents.
- Support and execute additional tasks and projects assigned by management within the required timelines.
Qualifications & Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 0–3 years of experience in Network Operations Center (NOC), IT Operations, or related technical support roles.
- Good understanding of network monitoring and alert management processes.
- Familiarity with incident management and escalation procedures.
- Knowledge of diagnostic and troubleshooting tools for identifying network anomalies.
- Basic understanding of infrastructure and network operations concepts.
- Preferred certifications: CompTIA Network+, ITIL Foundation, or equivalent.
Competencies
- Problem solving and analytical thinking.
- Communication and coordination skills.
- Ability to work under pressure in a 24/7 operational environment.
- Teamwork and accountability.
- Customer oriented mindset.
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