Night Team Lifestyle Manager
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Key skills for this role
About the Role
Quintessentially, a luxury lifestyle management group, seeks a Night Team Lifestyle Manager to handle overnight lifestyle and leisure requests from high-net-worth members. The role involves travel and restaurant bookings, CRM management, and phone/email correspondence.
Key Skills for This Role
Responsibilities
- Reactively handling all incoming lifestyle & leisure related requests & enquiries from Members in accordance with set guidelines
- Researching and arranging travel bookings, restaurant bookings, club bookings and much more
- Adhering to Company standard phone greeting with appropriate Member address & consistent levels of courtesy
- Providing quality suggestions at all times which exceed Member expectations
- Intensive & extensive phone and email based correspondence
- Using a CRM system to log Member requests, actioning requests and updating Member information
Requirements
- Must be fluent spoken and written in English. French is advantageous.
- Work background in Personal Assistant, Customer Service, Guest Relations, Lifestyle/Account Management, or luxury travel & leisure
- In depth understanding of requirements involved in lifestyle management of affluent, high net worth individuals
- Good knowledge of worldwide travel destinations & luxury products/services
- Warm, friendly, calm, confident and courteous at all times
- Pro active, energetic and positive attitude
- Strong IT & CRM systems skills
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
Full Job Posting
Introduction to Quintessentially
- Quintessentially is the world's leading luxury lifestyle management group.
- Provides comprehensive lifestyle management and brand experiences for discerning individuals, brands and corporates.
- Combines commitment to redefining excellence with a clientele demanding perfection.
Job Summary
- Looking for a Lifestyle Manager to manage the relationship with members overnight.
- Ensures high individual engagement, satisfaction, loyalty and retention.
- Requires passion for servicing a high net worth audience.
Key Duties
- Reactively handling all incoming lifestyle & leisure related requests & enquiries from Members.
- Researching and arranging travel bookings, restaurant bookings, club bookings and much more.
- Adhering to Company standard phone greeting with appropriate Member address & consistent levels of courtesy.
- Providing quality suggestions at all times which exceed Member expectations.
- Intensive & extensive phone and email based correspondence.
- Using a CRM system to log Member requests, actioning requests and updating Member information.
Hours of Work
- 4 nights on, 4 nights off.
- 36 hours per week, 10:00pm – 8:00am.
- 1 hour unpaid break.
- Required to work weekends on a shift rota basis.
Requirements
- Must be fluent spoken and written in English. French is advantageous.
- Work background in Personal Assistant, Customer Service, Guest Relations, Lifestyle/Account Management, or luxury travel & leisure.
- In depth understanding of requirements involved in lifestyle management of affluent, high net worth individuals.
- Good knowledge of worldwide travel destinations & luxury products/services.
- Warm, friendly, calm, confident and courteous at all times.
- Pro active, energetic and positive attitude.
- Strong IT & CRM systems skills.
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
What You Will Get in Return
- Hybrid working (role dependant).
- Competitive annual leave allowance with further increase due to long service.
- Birthday Allowance – take your birthday off on us!
- Pension Scheme.
- Angel Days: Additional paid leave to do charity work.
- Long Service Awards – Increased employer pensions, sabbatical, private medical.
- Life Assurance.
- Study Leave.
- Puppy friendly offices.
- Social events in the office.
- Season Ticket Loans.
- Cycle to work scheme.
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