3rd line Infrastructure Engineer
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Key skills for this role
About the Role
Quintessentially seeks a 3rd Line Infrastructure Engineer to support and maintain global infrastructure across hybrid and cloud environments. The role acts as the final escalation point for complex issues and requires hands-on expertise in networking, cloud, identity, and security technologies.
Key Skills for This Role
Responsibilities
- Act as final escalation point for Service Desk and 2nd line teams globally
- Troubleshoot and resolve complex infrastructure issues
- Administer Azure and AWS environments
- Support hybrid infrastructure (on prem and cloud)
- Support Cisco Meraki estate (firewalls, switches, wireless)
- Troubleshoot VPNs, VLANs, routing and connectivity
- Support managing DNS, domains, SPF, DKIM, DMARC
- Administer and consolidate SSL/TLS certificates
- Own major incidents through to resolution
- Support Telephony team with configurations and administration
- Contribute to infrastructure projects and improvements
Requirements
- Minimum 5+ years in infrastructure roles
- Proven experience in a 3rd Line Engineer or senior 2nd line position
- Hands on experience with Cisco Meraki networking (MX, MS, MR)
- Strong hands on experience administering Microsoft Azure
- Strong hands on experience administering AWS environments
- Strong PowerShell scripting and automation skills
- Exceptional technical communication skills
- Strong documentation skills
Full Job Posting
About Us
- Quintessentially is a global leader in luxury lifestyle management, serving discerning individuals, brands, and corporates with highly personalized concierge and brand experience services.
Job Summary
- A technical role responsible for supporting and maintaining global infrastructure across hybrid and cloud environments.
- This role acts as the final escalation point for complex issues and requires strong hands on expertise across networking, cloud, identity, and security technologies.
Key Responsibilities
- Act as final escalation point for Service Desk and 2nd line teams globally
- Troubleshoot and resolve complex infrastructure issues
- Administer Azure and AWS environments
- Support hybrid infrastructure (on prem and cloud)
- Support Cisco Meraki estate (firewalls, switches, wireless)
- Troubleshoot VPNs, VLANs, routing and connectivity
- Support managing DNS, domains, SPF, DKIM, DMARC
- Administer and consolidate SSL/TLS certificates
- Own major incidents through to resolution
- Support Telephony team with configurations and administration
- Contribute to infrastructure projects and improvements
- Experience of data backups and restoration – Druva knowledge ideally
Core Skills (Essential)
- Exceptional technical communication skills at all levels
- Strong documentation skills
- Strong hands on experience with Cisco Meraki networking (MX, MS, MR)
- Strong hands on experience administering Microsoft Azure
- Strong hands on experience administering AWS environments
- Experience managing hybrid environments (on prem and cloud)
- Strong DNS and domain management experience (SPF, DKIM, DMARC)
- Experience managing SSL/TLS certificates
- Strong experience with Windows Server and Active Directory
- Experience with Azure AD / Entra, SSO and MFA
- Proven experience of Microsoft intune, autopilot and conditional access
- Strong PowerShell scripting and automation skills
Experience Required
- Minimum 5+ years in infrastructure roles, with proven experience in a 3rd Line Engineer or senior 2nd line position stepping into a 3rd line role.
- Must demonstrate hands on experience with Meraki, Azure, AWS, and PowerShell.
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