Night Supervisor (Element West Bay Doha)
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Key skills for this role
About the Role
Element West Bay Doha is seeking a Night Supervisor to oversee guest check-ins, handle payments, and ensure guest satisfaction. The role requires at least 1 year of related work experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity, payment, and room assignment
- Set up accurate accounts for each guest according to their requirements
- Compile and review daily reports, logs, and contingency lists
- Complete cashier and closing reports
- Assist management in training, evaluating, and coaching employees
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Notify Loss Prevention/Security of any guest reports of theft.
Additional Responsibilities
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions.
- Complete safety training and certifications.
- Maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests; anticipate and address guests’ service needs.
- Speak using clear and professional language; prepare and review written documents.
- Answer telephones using appropriate etiquette.
- Ensure adherence to quality standards.
- Enter and locate information using computers/POS systems.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
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