At Your Service Agent (Element West Bay Doha)
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Key skills for this role
About the Role
Element West Bay Doha is hiring an At Your Service Agent to handle guest calls, requests, and communications. The role involves operating the telephone switchboard, processing wake-up calls, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Answer, record, log, and process all guest calls, requests, questions, or concerns
- Operate telephone switchboard station
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non registered guest calls
- Advise guest of any messages received
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
- Receive, record, and relay messages accurately, completely, and legibly
- Activate/deactivate guest room message lights as appropriate
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line
- Test communications equipment to ensure it works properly
- Respond to special requests from guests with unique needs
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
Full Job Posting
POSITION SUMMARY
- Answer, record, log, and process all guest calls, requests, questions, or concerns.
- Operate telephone switchboard station.
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non registered guest calls.
- Advise guest of any messages received.
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Receive, record, and relay messages accurately, completely, and legibly.
- Activate/deactivate guest room message lights as appropriate.
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line.
- Test communications equipment to ensure it works properly.
- Respond to special requests from guests with unique needs.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About Element
- At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive.
- Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life.
- Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element.
- We help our guests live life away as they do at home, no matter how long they stay, with an eco minded philosophy and a passion for well being.
- If you’re an active optimist who doesn’t second guess connecting with like minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element.
- In joining Element, you join a portfolio of brands with Marriott International.
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