Front Desk Team Leader Element City Center
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Key skills for this role
About the Role
Element City Center in Doha is looking for a Front Desk Team Leader to deliver memorable guest experiences. Responsibilities include check-in/check-out, addressing guest requests, completing reports, and assisting with luggage.
Key Skills for This Role
Responsibilities
- Deliver a wide range of services to guide guests through their entire stay
- Process operational needs, address guest requests, and complete reports
- Share highlights of the local area with guests
- Assist guests with loading/unloading vehicles and transporting luggage
- Ensure a safe work place and follow company policies and procedures
- Maintain confidentiality and protect company assets
- Uphold quality standards and ensure professional appearance and communication
Requirements
- High school diploma or G.E.D. equivalent preferred
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects up to 50 pounds without assistance and 100 pounds with assistance
- Ability to move through narrow, confined, or elevated spaces and up/down stairs
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done.
- Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Requirements
- Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional uniform, personal appearance, and communications.
- Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps).
- Taking a hands on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
About Element
- Element believes that travelers deserve more than a place to stay; they need a place to thrive.
- Element is part of Marriott International's portfolio of brands.
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