Night Receptionist

3. Operational Oversight

· Oversees the reception desk during night hours.

· Coordinates with Night Manager and other departments as needed.

· Ensures hotel readiness for the next day’s operations.

4. Communication & Reporting

· Prepares accurate audit reports for senior management review.

· Records any overnight incidents or guest feedback.

· Ensures smooth handover to the morning team.

5. Safety & Security

· Monitors property access and guest safety during the night.

· Supports emergency procedures when required.

· Maintains vigilance in guest and staff interactions.

KEY RESPONSIBILIES

· Complete nightly financial audits, balancing guest accounts and revenue.

· Prepare and deliver daily reports for Finance and Front Office management.

· Process late check-ins, early departures, and guest requests.

· Maintain accuracy in billing, postings, and cash handling.

· Serve as a professional and approachable point of contact overnight.

· Manage overnight enquiries, bookings and guest requests.

· Support Night Manager in ensuring operational standards are upheld.

· Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.

· Answer and manage incoming calls, emails and reservations, ensuring all communication is handles professionally and efficiently.

· Accurately process payments and ensure the security of guest information.

· Monitor safety and security of the property during the shift.

· Conduct administrative tasks and system checks to support next-day readiness.

· Record and communicate guest feedback and incidents in daily log.

· Respond to emergency situations calmly, ensuring guest and staff safety.

· Maintain the reception and lobby area to a professional standard.

· Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.

· Assistant the Night Manager in any tasks required to ensure smooth operations.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

SKILLS & QUALIFICATIONS

· Diploma or certificate in Hospitality, Accounting, or equivalent experience.

· Previous experience as Night Auditor or in Front Office operations.

· Strong numeracy and financial reconciliation skills.

· Proficiency in Opera PMS or similar hotel management systems.

· Fluent English required; additional languages are an advantage.