Engineer

· Ensures maintenance supports seamless guest experiences.

· Anticipates guest needs and ensures issues are resolved promptly.

· Addresses concerns with discretion and professionalism.

· Plans preventive and corrective maintenance to maintain long-term asset value.

· Introduces innovative approaches to enhance operational efficiency.

· Seeks opportunities to reinforce the hotel’s luxury brand positioning.

· Delivers attention to detail in every aspect of maintenance.

· Implements efficient, quality-driven processes.

· Manages resources effectively to balance luxury and cost-efficiency.

· Recruits, develops, and retains skilled maintenance staff.

· Implements training aligned with Montcalm standards.

· Prepares succession plans within the department.

· Assists the General Manager in budgeting and forecasting.

· Manages costs effectively without compromising standards.

· Builds effective working relationships across departments.

· Develops strong partnerships with vendors and suppliers.

· Embraces technology to optimise maintenance operations.

· Adapts to emerging hospitality trends and sustainability initiatives.

· Encourages continuous improvement.

· Identifies and mitigates operational risks.

· Leads the emergency response team alongside the General Manager.

· Ensures staff confidentiality and discretion in crises.

· Implements sustainable practices in maintenance operations.

· Supports community and corporate social responsibility initiatives.

· Ensures compliance with all health, safety, and regulatory requirements.

· Upholds ethical conduct in all business practices.

· Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.

· Ensure all guest and staff maintenance requests are resolved promptly and effectively.

· Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.

· Uphold Montcalm’s luxury brand standards in all maintenance activities.

· Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.

· Develop and implement preventive maintenance programmes.

· Lead, supervise, and motivate the maintenance team and external contractors.

· Monitor and control departmental expenses, labour, and contracted services.

· Maintain inventory of tools, supplies, and spare parts.

· Conduct performance reviews and foster a positive team culture.

· Ensure adherence to hotel policies, safety protocols, and regulatory requirements.

· Conduct regular safety inspections, audits, and corrective actions.

· Coordinate with external inspectors to ensure certifications are up to date.

· Maintain detailed maintenance records and reports.

· Implement energy efficiency initiatives and monitor usage.

· Actively participate in emergency and crisis response planning.

· Proven experience in a supervisory role within Front Office or a similar luxury hospitality environment.

· Strong leadership and people skills with the ability to motivate a team.

· Excellent communication, problem-solving, and organisational skills.

· Proficiency in PMS systems (Opera or similar).

· High attention to detail and ability to multitask under pressure.

· A passion for hospitality and creating memorable guest experiences.

· Fluency in English and any additional languages is an advantage.

· Flexible working hours including weekends, evenings, and bank holidays.

· Requires standing for extended periods and occasional manual handling.

· Guest-facing role requiring professional appearance and demeanour.