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Key skills for this role
Night Auditor responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, run night audit reports, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. This role will predominately have shift dates of Sunday, Monday, Tuesday.
Provide a welcoming environment at all times
Courteous phone etiquette
Computer literacy
Ability to effectively communicate with guests in a professional manner
An energetic and outgoing personality
Handle cash and credit cards accurately
Demonstrate teamwork
Protect guest information and ensure privacy
Attempt to resolve complaints immediately and take ownership of situations
Complete all Brand and Company Training in a timely manner
Strive to achieve 100% guest satisfaction
Complete any work or projects assigned by supervisor
Skip the repetitive application forms
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A US third-party hotel management company operating premium lifestyle, select-service, extended-stay, and independent hotels for owners.
Visit company websiteJobs and hiring trendsFull-time
Entry
Onsite
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