Front Desk Associate / Reservations Agent

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Provide a welcoming environment at all times

Courteous phone etiquette

Computer literacy

Ability to effectively communicate with guests in a professional manner

An energetic and outgoing personality

Handle cash and credit cards accurately

Demonstrate teamwork

Protect guest information and ensure privacy

Attempt to resolve complaints immediately and take ownership of situations

Complete all Brand and Company Training in a timely manner

Strive to achieve 100% guest satisfaction