New Home Specialist (PDI/QA Representative)
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Key skills for this role
About the Role
Mattamy Homes seeks a New Home Specialist to conduct quality inspections and pre-delivery orientations for new homeowners. The role involves collaborating with construction and warranty teams to ensure an exceptional customer experience.
Key Skills for This Role
Responsibilities
- Complete QA Inspections, working with construction teams to deliver the best possible product and experience for homeowners.
- Conduct pre delivery inspections / new home orientation with customers and acquaint them with operations and maintenance of mechanical systems.
- Conduct certificates of completion and facilitate pre possession homeowner correspondence and documentation.
- Collaborate with Construction teams to pinpoint trends in building and gather homeowner feedback.
- Deliver up to date and accurate reporting monthly or as required.
- Assist Warranty team during off peak volumes.
- Travel to different construction sites as required.
Requirements
- Minimum 2 years of experience in residential construction, homebuilding, warranty services, customer care, or a related field with direct homeowner interaction.
- Valid driver’s license with reliable access to a vehicle and flexibility to travel frequently between assigned communities and construction sites.
- Strong customer service and relationship management skills.
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
- Highly organized with strong time management skills.
- Strong attention to detail with the ability to identify deficiencies and monitor quality standards.
- Excellent verbal and written communication skills.
Full Job Posting
Role Overview
- New Home Specialist (PDI/QA Representative) at Mattamy Homes Canada, GTA Region, Ontario.
- Full Time role reporting to Senior Manager, Warranty Process & Quality Assurance.
- Key role in delivering a seamless homeowner journey through quality inspections, homeowner education, and collaboration with construction and warranty teams.
What you'll do
- Complete QA Inspections, working with construction teams to deliver the best possible product and experience for homeowners.
- Conduct pre delivery inspections / new home orientation with customers and acquaint them with operations and maintenance of mechanical systems.
- Conduct certificates of completion and facilitate pre possession homeowner correspondence and documentation.
- Collaborate with Construction teams to pinpoint trends in building and gather homeowner feedback.
- Deliver up to date and accurate reporting monthly or as required.
- Assist Warranty team during off peak volumes.
- Possible weekend work and travelling to different construction sites required.
What you bring
- Minimum 2 years of experience in residential construction, homebuilding, warranty services, customer care, or related field with direct homeowner interaction.
- Valid driver’s license with reliable access to a vehicle and flexibility to travel frequently.
- Strong customer service and relationship management skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Highly organized with strong time management skills.
- Positive, professional, and customer focused approach.
- Self motivated and resourceful, able to work independently and collaborate cross functionally.
- Demonstrated ability to manage challenging situations and resolve concerns effectively.
- Strong attention to detail and ability to identify deficiencies.
- Excellent verbal and written communication skills.
Bonus points
- Knowledge of construction terminology and TARION guidelines.
- Knowledge of BuildPro.
Compensation
- Expected base salary range: CAD 50,000 CAD 73,500.
- Eligible for annual bonus program.
Who we are
- Mattamy Homes is the largest family owned homebuilder in North America with 40+ years of history.
- Helps more than 8,000 families realize home ownership annually in Canada.
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