New Home Specialist (PDI/QA Representative)
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Key skills for this role
About the Role
Mattamy Homes is looking for a New Home Specialist to conduct quality inspections, pre-delivery orientations, and collaborate with construction and warranty teams. The role requires 2+ years of residential construction experience and strong customer service skills.
Key Skills for This Role
Responsibilities
- Complete QA Inspections, working with construction teams to deliver the best possible product and experience for homeowners
- Conduct pre delivery inspections / new home orientation with customers
- Conduct certificates of completion and facilitate pre possession homeowner correspondence and documentation
- Collaborate with Construction teams to pinpoint trends in building and feedback from homeowners
- Deliver up to date and accurate reporting monthly and/or whenever required
- Assist Warranty team during off peak volumes
Requirements
- Minimum 2 years of experience in residential construction, homebuilding, warranty services, customer care, or a related field with direct homeowner interaction
- Valid driver’s license with reliable access to a vehicle and flexibility to travel frequently between assigned communities and construction sites
- Strong customer service and relationship management skills
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
- Highly organized with strong time management skills
- Strong attention to detail
- Knowledge of construction terminology and TARION guidelines (bonus)
- Knowledge of BuildPro (bonus)
Full Job Posting
Role Overview
- The New Home Specialist plays a key role in delivering a seamless homeowner journey through quality inspections, homeowner education, and collaboration with construction and warranty teams to ensure an exceptional customer experience.
What You'll Do
- Complete QA Inspections, working with the construction teams to deliver the best possible product and experience for our homeowners and ensuring proper selections have been installed.
- Conduct pre delivery inspections / new home orientation with the customer for their new home as well as acquaint them with the operations and maintenance information of the mechanical systems installed.
- Conduct certificates of completion and facilitate and execute pre possession homeowner correspondence and documentation.
- Collaborate with Construction teams to pinpoint trends in building as well as feedback from our homeowners.
- Deliver up to date and accurate reporting monthly and/or whenever required.
- Assist Warranty team during off peak volumes.
- Possible weekend work may be required and travelling to different construction sites will be required.
What You Bring
- Minimum 2 years of experience in residential construction, homebuilding, warranty services, customer care, or a related field with direct homeowner interaction.
- Valid driver’s license with reliable access to a vehicle and flexibility to travel frequently between assigned communities and construction sites.
- Strong customer service and relationship management skills, with the ability to build trust and communicate effectively with homeowners, trades, site teams, and internal stakeholders.
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, with the ability to maintain accurate records and reporting.
- Highly organized with strong time management skills and the ability to coordinate multiple priorities, meet deadlines, and adapt in a fast paced environment.
- Positive, professional, and customer focused approach.
- Self motivated and resourceful, with the ability to work independently while fostering strong collaboration across cross functional teams.
- Demonstrated ability to manage challenging situations and resolve concerns effectively.
- Strong attention to detail with the ability to identify deficiencies, monitor quality standards, and support continuous improvement initiatives.
- Excellent verbal and written communication skills, including the ability to educate homeowners on home features, maintenance requirements, and warranty processes.
Compensation
- Expected base salary range: CAD 50,000 CAD 73,500 per year.
- Eligible to participate in Mattamy’s annual bonus program.
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