Network Technician
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Key skills for this role
About the Role
Dubai Government is seeking a Network Technician to manage IT network objectives, provide helpdesk support, and maintain network performance. Requires a Bachelor's degree in Computer Engineering/IT and a minimum of 8 years of IT experience with at least 4 years in an IT support role.
Key Skills for This Role
Responsibilities
- Manage and ensure the submission of the yearly IT Network objectives to the IT Director in consultation with the subordinates
- Develop technical SLAs for the various infrastructure/networking implementations
- Ensure achievement of the quality objectives as set forth by DFWAC
- Manage the operational administration of the foundation
- Support IT Director in delivering the IT environment for the building
- Provide helpdesk support and troubleshooting at first line
- Ensure users of the facilities receive a professional and proactive response at all times
- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors
- Configuring network switches and troubleshooting and testing copper and fiber cabling
- Understand and ensure data center redundancy requirements
- Support day to day operations
- Ensure achievement of targeted results in each key performance areas as outlined in the plan
Requirements
- Bachelor degree or equivalent in Computer Engineering/IT
- A minimum of 8 years of experience in the IT domain
- At least 4 years work experience in an IT support role
Full Job Posting
Responsibilities
- Manage and ensure the submission of the yearly IT Network objectives to the IT Director in consultation with the subordinates.
- Develop technical SLAs for the various infrastructure/networking implementations.
- Ensure achievement of the quality objectives as set forth by DFWAC.
- Manage the operational administration of the foundation.
- Support IT Director in delivering the IT environment for the building.
- Provide helpdesk support and troubleshooting at first line.
- Ensure users of the facilities receive a professional and proactive response at all times.
- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors.
- Configuring network switches and troubleshooting and testing copper and fiber cabling.
- Understand and ensure data center redundancy requirements.
- Support day to day operations.
- Ensure achievement of targeted results in each key performance areas as outlined in the plan.
Qualifications
- Bachelor degree or equivalent in Computer Engineering/IT.
- A minimum of 8 years of experience in the IT domain with at least 4 years work experience in an IT support role.
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