Network Security Support Engineer

You’ll be part of the Network Support & Engineering team in Kerv Connected Cloud . The Connected Cloud team brings together deep expertise in cloud, networking and managed services to help organisations modernise and run their infrastructure with confidence. From data centres to branch networks and cloud platforms, we design secure, automated environments that are built to scale. It’s all about creating resilient foundations that keep businesses connected, supported and ready for what’s next.

We’re looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4–5 years’ experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management.

You’ll be working nights to facilitate the delivery of out of hours planned work and to cover P1 and P2 incidents that occur.

Provide advanced support for network and security incidents & service requests

Lead implementation of change requests and project tasks

The role will include maintenance, software upgrades, hardware replacements. It will also involve resolving emergency P1/P2 incidents that may occur

Troubleshoot complex networking/security issues across customer environments

Manage ISP circuits and liaise with providers as needed

Maintain high-quality documentation and ensure knowledge sharing within the team

4–5 years’ experience in a network & security support role