Network Ops Control Centre Technician

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Manages, controls, and maintains Northwestel network assets by monitoring surveillance systems, personnel movement, issues system clearances and planned releases following established guidelines.

Interfaces with connecting carriers on all facility failures

Prepares, distributes and updates network trouble tickets, enters and updates all facilities information. Prepares and distributes reports as required.

Analyze trouble patterns generated by digital switching systems, Frame Relay Networks, IP Networks and various Transport equipment related to service delivery, operations and maintenance.

Compile, analyze and generate statistical reports on a daily, weekly and monthly basis.

Interface with Corporate Security, Environmental Action Committee, Service Desk and Change Management provide details and analysis where required.

Provision and administer Operations Support Centre Surveillance

Initial testing on Private Wire, Frame Relay, and IP related services

Shift work will be required with this position.

Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.