icims
Network Operations Technician
healthedge
Hyderabad, IND
Full-time
Onsite
Discovered 1 weeks ago
24/7 production monitoringIncident responseDatadogAppDynamicsPagerDutyELK
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
24/7 production monitoringIncident responseDatadog
Role Overview
Provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms.
Serve as the first line of defense for production systems by detecting issues, executing runbooks, and escalating when needed.
Work in a follow-the-sun operations model with global teams.
Key Skills for This Role
24/7 production monitoringIncident responseDatadogAppDynamicsPagerDutyELK
Full Job Posting
Overview
Provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms.
Serve as the first line of defense for production systems by detecting issues, executing runbooks, and escalating when needed.
Work in a follow-the-sun operations model with global teams.
Key Responsibilities
- Monitor production systems using Datadog, AppDynamics, and PagerDuty to detect anomalies, alerts, and incidents.
- Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers.
- Log and manage incidents in ITSM platforms with accurate categorization, priority, and documentation.
- Support remote access, CLI-based VM management, AWS console operations, Docker, and Kubernetes environments.
- Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows.
- Maintain shift handoffs, participate in daily standups, and document known errors, workarounds, and lessons learned.
Required Qualifications
- 1–3+ years of experience in NOC, IT operations, technical support, or similar monitoring roles.
- Experience with monitoring and observability tools such as Datadog, AppDynamics, ELK, New Relic, or similar.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at healthedge
Network Operations Technician
Hyderabad, IND
JuniorFull-time
HealthEdge is seeking a Network Operations Technician to monitor mission-critical healthcare SaaS platforms, respond to incidents, execute runbooks, and coordinate escalations in a 24/7 NOC. The role requires 1–3+ years
Discovered 1 weeks agoView →
Software Engineer
Hyderabad, IND
JuniorFull-time
The employer is seeking a Software Engineer to build and maintain healthcare technology across interfaces, databases, APIs, testing, and releases. Strong C#, .NET, MVC, Entity Framework, SQL, JavaScript, and jQuery exper
Discovered 2 weeks agoView →
Technical Lead
Bengaluru, IND
LeadFull-time
HealthEdge is seeking a Technical Lead and fullstack software engineer to build customer integration solutions across Java/J2EE back-end systems and React front ends. The role requires 9+ years of Java/J2EE development,
Discovered 2 weeks agoView →
Senior Software Engineer
Bengaluru, IND
SeniorFull-time
HealthEdge is seeking a Senior Software Engineer to design, develop, and support enterprise healthcare software during a major AWS cloud migration. The role requires 5–8 years of experience, strong C# and .NET expertise,
Discovered 2 weeks agoView →
Technical Lead
Bengaluru, IND
LeadFull-time
HealthEdge is seeking a hands-on Technical Lead Engineer to design and develop enterprise healthcare software while guiding technical direction and mentoring engineers. The role covers .NET and C#, JavaScript frameworks,
Discovered 2 weeks agoView →
Senior Software Engineer
Bengaluru, IND
SeniorFull-time
HealthEdge is hiring a Senior Software Engineer to design, develop, and support enterprise healthcare software during an AWS migration and frontend modernization. Candidates need 5–8 years of software development experie
Discovered 2 weeks agoView →
Senior Software Engineer
Bengaluru, IND
SeniorFull-time
HealthEdge is seeking a Senior Software Engineer to design, develop, and deliver enterprise healthcare software during an AWS migration and modernization program. The role focuses on .NET and C#, RESTful APIs, SQL Server
Discovered 2 weeks agoView →
Senior Software Engineer
Bengaluru, IND
SeniorFull-time
HealthEdge is hiring a Senior Software Engineer to design, develop, and support enterprise healthcare software during an AWS cloud migration. The role requires strong C# and .NET expertise, modern JavaScript, SQL Server,
Discovered 2 weeks agoView →
Network Operations Technician
Hyderabad, IND
Discovered 1 weeks agoFull-time
Software Engineer
Hyderabad, IND
Discovered 2 weeks agoFull-time
Technical Lead
Bengaluru, IND
Discovered 2 weeks agoFull-time
Senior Software Engineer
Bengaluru, IND
Discovered 2 weeks agoFull-time
Technical Lead
Bengaluru, IND
Discovered 2 weeks agoFull-time
Senior Software Engineer
Bengaluru, IND
Discovered 2 weeks agoFull-time
Senior Software Engineer
Bengaluru, IND
Discovered 2 weeks agoFull-time
Senior Software Engineer
Bengaluru, IND
Discovered 2 weeks agoFull-time