indeed
Multi-Property Assistant EBC Manager
Marriott International
Baladiyat ad Dawhah, QAT
Full-time
Senior
Onsite
Discovered 2 weeks ago
Guest serviceReservations processingUpselling and revenue maximizationMarriott Rewards processingSales and Marketing administrationProfessional verbal and written communication
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Guest serviceReservations processingUpselling and revenue maximization
Role Overview
Support guest calls, requests, reservations, and problems across a multi-property hospitality operation.
Use sales techniques to maximize revenue while maintaining existing guest loyalty.
Support Sales and Marketing through guest service and general office administration.
Key Skills for This Role
Guest serviceReservations processingUpselling and revenue maximizationMarriott Rewards processingSales and Marketing administrationProfessional verbal and written communication
Full Job Posting
Position Summary
Support guest calls, requests, reservations, and problems across a multi-property hospitality operation.
Use sales techniques to maximize revenue while maintaining existing guest loyalty.
Support Sales and Marketing through guest service and general office administration.
Core Responsibilities
- Resolve guest calls, requests, questions, and concerns with appropriate departments.
- Use upselling and other sales techniques to maximize revenue.
- Process reservations, changes, cancellations, and Marriott Rewards requests.
- Enter rewards information into the appropriate software.
- Promote brand image internally and externally.
- Perform filing, emailing, typing, faxing, and related office duties.
- Assist management with training and motivating employees.
- Monitor performance against quality expectations and standards.
- Maintain professional guest and employee relationships.
- Follow company policies, protect confidential information, and safeguard company assets.
Preferred Qualifications
- A high school diploma or GED equivalent is listed as a preferred qualification.
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