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MS Dynamics Developer
Valtech
Bengaluru, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Microsoft Dynamics 365 CRMCRM configurationRequirements gatheringFunctional analysisTicketing and CRM systemsFirst-line support
Free
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Microsoft Dynamics 365 CRMCRM configurationRequirements gathering
Role Overview
Valtech is seeking an MS Dynamics Developer with 6+ years of experience and a focus on CRM functional configuration and delivery.
The role coordinates Valtech, client, and CRM vendor activities for a Microsoft Dynamics 365 ticketing system.
Key Skills for This Role
Microsoft Dynamics 365 CRMCRM configurationRequirements gatheringFunctional analysisTicketing and CRM systemsFirst-line support
Full Job Posting
The Role
Valtech is seeking an MS Dynamics Developer with 6+ years of experience and a focus on CRM functional configuration and delivery.
The role coordinates Valtech, client, and CRM vendor activities for a Microsoft Dynamics 365 ticketing system.
Role Responsibilities
- Gather and document business and functional requirements and drive them to closure with the CRM vendor.
- Translate requirements into functional specifications, user stories, and configuration change requests.
- Maintain Dynamics CRM entities, forms, views, business rules, workflows, and security-related setup.
- Perform product, pricing, catalogue, and other recurring CRM maintenance activities.
- Provide first-line support, triage issues, resolve suitable problems, and escalate qualified issues.
- Track requirements, change requests, issues, and statuses across Valtech, the client, and the CRM vendor.
- Support UAT validation, proactively flag risks and delays, and create configuration guides, SOPs, and FAQs.
Must-Have Qualifications
- 6–8 years of experience with hands-on Microsoft Dynamics 365 CRM functional or configuration work.
- Experience managing CRM entities, forms, views, business process flows, workflows, and security roles.
- Strong requirements gathering, functional analysis, stakeholder communication, and multi-party coordination skills.
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