Technical Service Delivery Manager

To be considered for this role, you must meet the following essential qualifications:

Experience in software development, followed by hands-on L3 application support.

Ability to understand and assess Java-based solutions, enabling effective service oversight, incident management, and collaboration with technical teams.

Strong business and functional mindset, with the ability to understand user needs before investigating technical issues.

Previous experience coordinating or mentoring a team, whether formally or informally.

Practical experience working with ServiceNow and Jira.

Strong communication skills with both technical and non-technical stakeholders.

Experience in QA automation or QA leadership roles.

Familiarity with ITIL practices and service management principles.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

Private health insurance We hope you will never need it, but nevertheless, we offer private health insurance to all our employees.

Education program We never stop learning, that’s why we offer our employees an educational program with training and certification.

Wellbeing program We all deserve to live a healthy and well-balanced life. It's not an option, it's a necessity!

Free beverages Enjoy free coffee, drinks, and snacks at work, or join one of our famous company dinners.

Events We enjoy spending time together, not only at work. Ski trips, carting, laser-tag, wine tasting, picnics, cooking classes... you name it – we’ve done it! There are plenty of cool events to join and to get to know your colleagues.

Competitive conditions Besides a competitive salary and 24 days of vacation, you will join annual company events with the whole team.

Challenging projects Ready for a challenge? We guarantee you'll find challenging projects at Valtech!

Cool colleagues What's the most important thing in a job? Cool colleagues with whom you spent most of the time during the week. We have a lot of them!

Honest feedback Honesty, openness and respect are among our core values. We encourage an open feedback culture in order to build trust and grow together.

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.