Motor FNOL, UK

As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. You will handle motor ‘FNOL’ by phone and email inquiries, provide support, and ensure a smooth and positive experience for all involved parties as they navigate their claims journey. Your expertise in insurance and claims will enable you to deliver exceptional, empathetic assistance.

Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels

Anticipate the customer needs and take action to manage the process to full resolution

Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims

Develop and maintain a solid understanding of claim procedures to provide accurate and consistent information to customers

Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols

Identify and address customer concerns, complaints, and disputes with empathy and professionalism

Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions