Claims Support Specialist

We are looking for a highly organized and detail-oriented Claims Support Specialist to join our team. This role provides critical administrative and operational support across the claims lifecycle, with a focus on compliance-related data collection, claims administration, reporting, and data integrity. You will work closely with claims adjusters, operations, and leadership, including direct outreach to customers via phone and email, to gather required information, resolve outstanding items, and ensure claims data is accurate and complete.

Please note that this is an hourly, overtime-eligible role.

Contact customers directly via phone and email to collect compliance-related information needed to support claim handling and regulatory requirements

Support claims administration by following up on and resolving outstanding items to keep claims moving toward resolution

Perform high-volume, accurate data entry and maintain claim records, ensuring data integrity across claims systems by reviewing, auditing, investigating, and resolving discrepancies in partnership with adjusters and internal teams

Support claim reporting activities by validating outputs and ensuring data shared internally and externally is accurate, complete, and submitted on time

Manage data-related and compliance-related task queues, meeting defined SLAs

Other duties as assigned

Detail-oriented to your core, you catch what others miss

Comfortable and professional communicating with customers by phone and email

Highly organized and able to manage high-volume, repetitive tasks with accuracy

Process-driven, with a focus on consistency and standardization

Accountable and proactive in identifying and correcting data or compliance issues

Curious and willing to dig into discrepancies to find the root cause

Comfortable working with systems, data, and reporting tools

Effective communicator who collaborates well across teams and with external parties

Motivated and growth-focused, with interest in improving workflows and processes

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.