Middle CRM Analyst
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Key skills for this role
About the Role
About the position As a Middle CRM Analyst, you ll join the Data Team to turn customer and product data into actionable insights that drive product and marketing decisions. Work.
Key Skills for This Role
Responsibilities
- Build user cohorts and targeted audiences for CRM campaigns, product communications, UX research, and customer engagement initiatives
- Partner with CRM, Marketing, and Product teams to define campaign audiences, validate targeting logic, and evaluate campaign performance
- Analyze behavioral patterns, lifecycle signals, and customer interactions across multiple data sources
- Support recurring and ad hoc analytical requests based on evolving business needs
- Work with large scale datasets across multiple systems and build structured analytical logic
- Contribute to reporting and dashboarding initiatives related to CRM performance, customer cohorts, and marketing activities
Requirements
- 2+ years of experience in CRM, Marketing, Product Analytics, or similar analytical roles within digital products
- Strong SQL skills and experience working with BigQuery or similar cloud data warehouses
- Proven experience working with large datasets, combining multiple data sources, and building customer segments
- Strong analytical thinking with the ability to translate business needs into actionable insights
- Experience collaborating with CRM, Product, Marketing, and business teams
- Hands on experience with BI tools such as Tableau, Looker Studio, or Power BI
- English level B2 or higher
Full Job Posting
About the position
- As a Middle CRM Analyst, you'll join the Data Team to turn customer and product data into actionable insights that drive product and marketing decisions.
- Working across CRM, Product, and Marketing, you'll help build customer audiences, optimize CRM campaigns, improve customer engagement, and support UX research across QIC's insurance and digital ecosystem.
Responsibilities
- Work with the full ecosystem user base and customer interaction history to build user cohorts and targeted audiences for CRM campaigns, product communications, UX research, and customer engagement initiatives across insurance and ecosystem products
- Partner closely with CRM, Marketing, and Product teams to define campaign audiences, validate targeting logic, and evaluate campaign performance across different channels and customer segments
- Analyze behavioral patterns, lifecycle signals, and customer interactions across multiple data sources to support CRM and retention initiatives
- Support both recurring and ad hoc analytical requests based on evolving business needs
- Work with large scale datasets across multiple systems and build structured analytical logic using transactional, marketing, and product data
- Contribute to reporting and dashboarding initiatives related to CRM performance, customer cohorts, and marketing activities
Requirements
- 2+ years of experience in CRM, Marketing, Product Analytics, or similar analytical roles within digital products
- Strong SQL skills and experience working with BigQuery or similar cloud data warehouses
- Proven experience working with large datasets, combining multiple data sources, and building customer segments
- Strong analytical thinking with the ability to translate business needs into actionable insights
- Experience collaborating with CRM, Product, Marketing, and business teams
- Hands on experience with BI tools such as Tableau, Looker Studio, or Power BI
- English level B2 or higher
We offer
- Long term service agreement contract with QIC with 3 months probation period
- We are diverse – our digital nomads work remotely from 25+ different countries
- Payment in US dollars monthly to your bank account using SWIFT
- Full time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
- Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs
- Performance reviews are conducted twice a year, with the possibility of a raise
- Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar
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