Member Support Representative III - Support

High school diploma or equivalent required

Minimum 2 years of experience in customer support role preferably in a contact center environment

Minimum 1 year of experience using Mac and/PC platforms for daily operations

Ability and willingness to work in-office five days per week

Excellent written and verbal communication skills

Excellent interpersonal skills and capable of de-escalating conflict

Consistently demonstrates punctuality and reliability in attendance

Proficiency in using video conferencing software like Zoom

Proficiency in using Google Suite

Proficiency in using ticketing software like Zendesk

Ability to handle sensitive information with confidentiality

Ability to thrive in a fast-paced environment when there are changing priorities

Ability to be a team player with a strong, self-managing work ethic

Ability to be a self-starter with a passion for learning and continuous improvement

Full-Time Hours: 40 hours per week schedule, with overtime opportunities!

Our Contact Center is a 24/7 operation, we have multiple shifts to choose from

Competitive salary and benefits package

Shift differential for nights and overnights

Medical, Dental, and Vision Insurance

Eligible for 15 days of accrued Paid Time Off annually

Paid training and ongoing professional development

ID.me applicants must be able to pass a background check including: criminal background and a review of credit reports (not credit scores).

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

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