Member Service Representative II - Float

The Member Service Representative II supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio. The role will assist members in establishing and answering questions around new accounts, lending, account maintenance/review and support services. The Member Service Representative II will ensure compliance and credit union standards, as well as supporting internal branch growth and service by executing lobby engagement. In addition, the role will ensure compliance through the adherence of all credit union policies/procedures. The role will demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options. The Member Service Representative II may be asked to take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position. SKILLS • Excellent communication and interpersonal skills • Attention to detail and accuracy • Thorough knowledge of credit union products, services, policies and procedures • Cash handling skills • Strong ability to successfully recognize and offer sales opportunities • Advanced analytical and problem-solving skills • Advanced organizational and time management skills • Ability to lead, take charge and offer opinions and direction • Familiarity with PCs and applicable software COMPETENCIES • Effective knowledge • Accountability and self-management • Teamwork and leadership • Communication • Innovation and problem-solving WORKING CONDITIONS/PHYSICAL DEMANDS • Ability to communicate effectively in English, both orally and in writing • Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading • Ability to sit for extended time periods • Sufficient manual skill for operation of PC keyboard and other standard office equipment • Ability to travel, including occasional overnight travel • Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

1-3 years of related experience

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below. Company Culture is at Our Core If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us. What WE Believe Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones. Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.