Member Relationship Consultant

As a Member Relationship Consultant, you’ll be the first point of contact at our Morley branch, representing HBF in the moments that matter to our members.

Working within a small team, you will support new and existing members to help identify their needs and recommend the right product for them both face-to-face and over the phone.

You will be there for our members in a wide range of life moments, from welcoming a new baby into the world to supporting a loved one through life-critical medical treatment, as they reach out to better understand their health cover.

We currently have two permanent full-time positions available at our Morley branch .

Travel to other branches may be required from time to time.

About You You are a vibrant, energetic and collaborative team player with a natural ability to communicate compassionately. Being adaptable and resilient will be important in this role as no two conversations are the same and will need an individual approach.

We are seeking individuals with a strong customer service and/or sales background, solid computer literacy and the ability to multi-task across multiple channels that also include phone and email.

Keen to Apply? Great! Applying is as simple and quick as clicking on the “Apply" button to complete your application.

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.

Inclusion and Accessibility At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au .

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance