Member Experience Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
FitnGlam, a fitness and wellness company for women, is looking for a Member Experience Manager to drive membership growth and retention. The role involves leading sales strategies, managing consultants, and ensuring excellent customer service across clubs.
Key Skills for This Role
Responsibilities
- Lead membership growth, yield management, and sales revenue strategies
- Recruit, train, and develop sales teams; ensure clubs are fully staffed
- Conduct sales training, certifications, and identify future leaders
- Motivate teams, monitor performance, and recognize top achievers
- Implement customer service standards, resolve issues, and drive improvements
- Build rapport with members and prospects; expand customer base
- Collaborate with Marketing on club strategies and promotions
- Deliver competitive analysis and regular reports to senior management
Requirements
- Experience in sales leadership and team management
- Ability to recruit, train, and develop sales teams
- Strong customer service orientation
- Experience in fitness or wellness industry preferred
Full Job Posting
Purpose of the Role
- Drive membership growth and retention by building strong relationships, ensuring excellent customer service, and leading sales strategies across clubs.
- Responsible for managing consultants, indoor sales, and outdoor activations to expand the member base and achieve revenue goals.
Key Responsibilities
- Lead membership growth, yield management, and sales revenue strategies
- Recruit, train, and develop sales teams; ensure clubs are fully staffed
- Conduct sales training, certifications, and identify future leaders
- Motivate teams, monitor performance, and recognize top achievers
- Implement customer service standards, resolve issues, and drive improvements
- Build rapport with members and prospects; expand customer base
- Collaborate with Marketing on club strategies and promotions
- Deliver competitive analysis and regular reports to senior management
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at FitnGlam - A SuperClub for Women
Club General Manager - Abu Dhabi
Abu Dhabi Emirate, UAE
FitnGlam is hiring a Club General Manager to lead daily club operations, manage budgets, recruit and mentor staff, and ensure a top-notch member experience. The ideal candidate has 7+ years of club management experience
Personal Trainer
Dubai, UAE
FitnGlam, a women-only fitness club in Dubai, is seeking enthusiastic Personal Trainers to deliver personalized training sessions and inspire members to achieve their fitness goals. The role requires a passion for fitnes
Sales & Retention Manager - Abu Dhabi
Abu Dhabi Emirate, UAE
FitnGlam seeks a Sales & Retention Manager in Abu Dhabi to lead membership growth strategy and elevate customer experience. The role involves managing a sales team, developing sales policies, delivering presentations, an
Member Experience Executive - Abu Dhabi
Abu Dhabi Emirate, UAE
FitnGlam, a women's fitness and wellness company in Abu Dhabi, is seeking a passionate Member Experience Executive to deliver exceptional customer experiences and drive member retention. The role involves welcoming membe
Club General Manager
Dubai, UAE
Join Our Dynamic Team: We're Expanding and Hiring! Are you ready to be part of something extraordinary? We are looking for a dynamic and results-driven Club General Manager to lead our exceptional teams to success and ov
Club General Manager
Dubai, UAE
Join Our Dynamic Team: We're Expanding and Hiring! Are you ready to be part of something extraordinary? We are looking for a dynamic and results-driven Club General Manager to lead our exceptional teams to success and ov
Club General Manager - Abu Dhabi
Abu Dhabi Emirate, UAE
Personal Trainer
Dubai, UAE
Sales & Retention Manager - Abu Dhabi
Abu Dhabi Emirate, UAE
Member Experience Executive - Abu Dhabi
Abu Dhabi Emirate, UAE
Club General Manager
Dubai, UAE
Club General Manager
Dubai, UAE