Member Experience Executive - Abu Dhabi
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Key skills for this role
About the Role
FitnGlam, a women's fitness and wellness company in Abu Dhabi, is seeking a passionate Member Experience Executive to deliver exceptional customer experiences and drive member retention.
Key Skills for This Role
Responsibilities
- Welcome and assist members with professionalism and care
- Handle account queries, scheduling, and service requests promptly
- Build strong relationships through in club, phone, and email outreach
- Recommend programs, products, and services tailored to member needs
- Gather feedback to improve the member journey and elevate service culture
- Support retail shop operations and ensure club cleanliness standards
- Collaborate with fitness and membership teams to maximize engagement
Requirements
- Strong customer service skills with a positive, professional attitude
- Ability to anticipate member needs and provide solutions
- Excellent communication and relationship building skills
- Knowledge of fitness programs and services is a plus
Full Job Posting
About FitnGlam
- We’re a lean, agile, and impact driven organisation. Our people are our core competitive advantage.
- As a fitness and wellness company, we believe in energy, balance, purpose and values that guide and support our people every day.
Role Summary
- We’re looking for a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention at FitnGlam.
Key Responsibilities
- Welcome and assist members with professionalism and care
- Handle account queries, scheduling, and service requests promptly
- Build strong relationships through in‑club, phone, and email outreach
- Recommend programs, products, and services tailored to member needs
- Gather feedback to improve the member journey and elevate service culture
- Support retail shop operations and ensure club cleanliness standards
- Collaborate with fitness and membership teams to maximize engagement
What we’re looking for
- Strong customer service skills with a positive, professional attitude
- Ability to anticipate member needs and provide solutions
- Excellent communication and relationship‑building skills
- Knowledge of fitness programs and services is a plus
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