Member Concierge

The Opportunity November 30th - April 20th

Essential Duties & Responsibilities

• Serve as the first point of contact for members and guests, providing a warm, professional welcome in person, by phone, and via email.
• Manage reservations for dining, recreation, events, and other club amenities.
• Respond promptly and accurately to member inquiries, requests, and feedback, ensuring timely follow-through on all commitments.
• Coordinate with other departments to fulfill member requests and ensure seamless service delivery.
• Maintain accurate and up-to-date member profiles, preferences, and communication records within the club management system.
• Proactively communicate club events, programming, and announcements to members through appropriate channels.
• Handle sensitive member situations with discretion, empathy, and sound judgment, escalating when necessary.
• Support front desk operations, including opening and closing procedures and maintaining a clean and organized workspace.
• Stay current on all club services, amenities, and offerings to provide knowledgeable recommendations.

Competencies

Qualifications

• Must be available to work the entire winter season, December through mid-April.
• Previous experience in a concierge, front desk, or guest services role, preferably within a private club, luxury hotel, or high-end hospitality environment.
• Exceptional interpersonal skills with a natural ability to build rapport with a discerning membership base.
• Strong written and verbal communication skills.
• Proficiency with club management software (Jonas, Club Essential, or similar) preferred; ability to quickly learn new systems required.
• Proficiencyin Microsoft Office Suite and general comfort with technology platforms.
• Ability toworka flexible schedule including evenings, weekends, and holidays as required by club operations.
• Professional appearance and demeanor consistent with a luxury private club environment.
• A proactive,solutions-oriented mindset with strong problem-solving skills.
• High school diploma or equivalent required; associate's orbachelor's degree in Hospitality Managementor a related field preferred.
• CPR/First Aid Certification (preferred).

Supervisory Responsibilities

• This position has no direct supervisory responsibilities.

Benefits of Employment

• Seasonal bonus
• Member appreciation bonus
• Complimentary meal per shift
• End-of-season discounts on our retail store items
• Employee housing options available

Working Conditions

Physical Requirements

• Ability to stand and walk for extended periods of time (6–8 hours per shift).
• Ability to sit for prolonged periods when working at a computer or desk.
• Frequent use of hands for typing, writing, and operating office equipment.
• Ability to lift and carry up to 25–30 pounds occasionally (luggage, event materials, supply deliveries).
• Ability to bend, stoop, and reach as needed.
• Sufficient vision and hearing to communicate effectively with members and operate computer systems.
• Ability to speak clearly and be understood in person and over the phone.
• Manual dexteritysufficienttooperatestandard office equipment and point-of-sale systems.

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