Housekeeping Manager

The Housekeeping Manager oversees all aspects of residential housekeeping operations, including private residence cleaning, laundry, supply inventory, scheduling, training, discipline, and inspection of residence properties, including off-season cleaning projects. The Manager is responsible for hiring, training, coaching, and supervising Housekeeping Associates and creating weekly schedules, all while maintaining a positive and friendly attitude with member owners and Associates. This role serves as the primary liaison between member owners and the housekeeping team.

Communicate additions or changes to assignment sheets as they arise throughout the shift.

Inspect homes cleaned by assigned housekeepers using the designated checklist; contact housekeepers directly and relay any deficiencies to be corrected.

Update home status after approving cleanliness and condition in accordance with departmental standards.

Identify staffing needs, obtain approval for additional positions, and work with Human Resources to source and hire candidates.

Interview, screen, and complete reference checks for candidates, seeking approval to hire.

Conduct weekly, monthly, and quarterly performance reviews.

Address performance issues as they arise.

Report maintenance repairs and submit to management; contact Engineering directly for urgent repairs.

Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

Perform other tasks as assigned by management.

Problem solver.

Organized with strong attention to detail.

Driven, independent, and self-motivated.

Team builder.

This position is approximately 70% in the field and 30% in the office. Work hours will vary depending on location. Conditions in the field are typical of those found at a private residential club, including frequently going indoors and outdoors, exposure to weather, and working on uneven and sometimes slippery surfaces. When in the office, the work environment is characterized as a typical office setting, with moderate temperatures and noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Team members need to request reasonable accommodation from their manager and/or human resources.