MB-Retail Supervisor

The Opportunity

Essential Duties & Responsibilities

• Assist in managing the Retail department, including coaching, counseling, training, and disciplinary action when necessary.
• Oversee retail staff to ensure consistent use of department practices and procedures across shifts.
• Initiate interaction with members, guests, and prospective members to gather and share information, ensure compliance with standards and expectations, and receive feedback.
• Supervise the daily operations of the Retail division, including shifts and special events as needed.
• Conduct training as needed to keep the Retail team informed on club events, activities, policy changes, and other information relevant to the member experience.
• Work with the Retail team to ensure Retail Associates consistently meet or exceed member expectations.
• Maintain inventory levels, monitor fluctuating supply and demand, and assist in coordinating product procurement.
• Oversee special and unique member requests before and during their visit; work with the Retail Manager to plan for VIP needs.
• Assist the Retail Manager with scheduling employees to ensure hours of operation align with club needs and business demands.
• Interface with other departments to meet member, guest, and prospective member requests.
• Oversee shipping, receiving, and mail delivery of Retail items.
• Maintain accurate member billing records.
• Respond to member, guest, prospective member, and interdepartmental inquiries via phone, email, fax, and mail.
• Maintain detailed records of member preferences and requests.
• Handle member complaints that escalate beyond the Retail Associate level.
• Recognize Retail team member excellence and identify areas for improvement on a daily basis.
• Support departmental financial objectives, including monitoring expenditures and helping identify corrective actions to meet goals.
• Perform other duties as assigned; job duties and responsibilities may be reassigned at any time based on business needs.

Competencies

Qualifications

• Associate degree or equivalent coursework required.
• Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field preferred.
• Minimum 4 years of experience in the retail industry.
• Minimum 2 years of supervisory experience.
• Valid state driver's license required.
• Basic math skills and the ability to solve routine problems independently, knowing when to involve a manager.
• Ability to work a flexible schedule, including evenings, weekends, and holidays; long hours may be required based on business demands.

Supervisory Responsibilities

• Supervises Retail Associates, including coaching, training, scheduling, and disciplinary action when necessary.

Benefits of Employment

• Competitive salary
• Annual discretionary bonus
• Heath, dental, vision insurance
• Matching 401(k) with match and no vesting schedule
• Short- & Long-Term Disability and Life Insurance paid for by the company
• Complimentary meal per shift
• Tuition reimbursement
• Wellness program
• End-of-season discounts on our retail store items
• Employee housing options available

Working Conditions

Physical Requirements

• Frequently required to bend, stoop, kneel, crouch, reach with hands and arms, or operate a computer.
• Frequently required to lift up to 40 pounds.
• Constantly required to stand, walk, talk, and hear.
• Constantly required to use hands and fingers to handle, organize, or lift items.
• Constantly required to use vision to assess accuracy, neatness, attention to detail, and thoroughness of work.

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