Meet & Greet Officer
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Key skills for this role
About the Role
The Helicopter Company seeks a Meet & Greet Officer to welcome passengers at helipads or terminals, assist with check-in, coordinate passenger flow, and provide VIP customer service.
Key Skills for This Role
Responsibilities
- Welcome passengers upon arrival at the helipad or terminal and provide a professional first point of contact.
- Assist passengers with check in procedures and verify booking details.
- Coordinate passenger flow to ensure timely boarding and disembarkation.
- Provide passengers with safety brief information and general service guidance when required.
- Liaise with flight operations, ground staff, and security to ensure smooth operations.
- Assist passengers with baggage handling within permitted limits.
- Provide support to VIP guests and ensure a high level of customer service.
- Communicate any schedule changes or operational updates to passengers.
- Ensure passenger areas are organized, presentable, and compliant with safety standards.
- Support operational teams in maintaining an efficient and seamless shuttle service experience.
Requirements
- Strong customer service skills.
- Excellent communication skills.
- Ability to coordinate with flight operations, ground staff, and security.
- Ability to handle baggage within permitted limits.
- Professional demeanor and ability to provide high level of service to VIP guests.
Full Job Posting
Main Responsibilities
- Welcome passengers upon arrival at the helipad or terminal and provide a professional first point of contact.
- Assist passengers with check in procedures and verify booking details.
- Coordinate passenger flow to ensure timely boarding and disembarkation.
- Provide passengers with safety brief information and general service guidance when required.
- Liaise with flight operations, ground staff, and security to ensure smooth operations.
- Assist passengers with baggage handling within permitted limits.
- Provide support to VIP guests and ensure a high level of customer service.
- Communicate any schedule changes or operational updates to passengers.
- Ensure passenger areas are organized, presentable, and compliant with safety standards.
- Support operational teams in maintaining an efficient and seamless shuttle service experience.
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