MEDICALRECEPTIONIST & CUSTOMER SERVICE
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Key skills for this role
About the Role
INFINITY HCMC is seeking a dedicated Medical Receptionist / Customer Service Representative to serve as the first point of contact for patients. Responsibilities include greeting patients, managing appointments, administrative support, and insurance verification.
Key Skills for This Role
Responsibilities
- Greet and welcome patients, visitors, and medical staff in a professional, friendly, and empathetic manner.
- Direct patients to the appropriate department, provider, or waiting area.
- Ensure the check in/check out process is smooth and efficient, including verifying patient information and updating records.
- Answer phone calls, schedule appointments, confirm appointments, and reschedule as needed.
- Schedule patient appointments, ensuring accurate and timely bookings.
- Coordinate appointment reminders through phone calls, texts, or emails.
- Handle cancellations, reschedules, and follow up appointments, ensuring minimal disruption to the schedule.
- Maintain and update patient calendars and doctor schedules to prevent conflicts.
- Process patient registration forms and medical records, ensuring all necessary documentation is accurately completed and filed.
- Assist in collecting and verifying patient insurance information, including obtaining prior authorizations when necessary.
- Maintain confidentiality and compliance with HIPAA regulations when handling sensitive patient information.
- Manage office correspondence, including emails, faxes, and mail distribution.
Requirements
- Degree diploma or equivalent; certification in medical office administration or related field preferred
- Proven experience in a receptionist or customer service role, preferably in a medical or healthcare setting
- Basic knowledge of medical terminology, office practices, and healthcare procedures
- Familiarity with insurance verification processes and medical billing codes
- Proficient in office software, including Microsoft Office, and experience with Electronic Health Records (EHR) systems
- Strong communication skills, both verbal and written, with ability to interact professionally and empathetically
- Ability to handle sensitive and confidential information in compliance with HIPAA regulations
- Excellent organizational skills and attention to detail
- Ability to multitask, stay organized, and maintain a calm and professional demeanor in a fast paced environment
- A compassionate, patient focused attitude and willingness to assist others
- Arabic and English (required)
Full Job Posting
Job Summary
- We are seeking a dedicated and compassionate Medical Receptionist / Customer Service Representative to join our healthcare team.
- The ideal candidate will serve as the first point of contact for patients and visitors, providing exceptional customer service, managing appointments, and assisting with administrative duties.
Key Responsibilities
- Greet and welcome patients, visitors, and medical staff in a professional, friendly, and empathetic manner.
- Direct patients to the appropriate department, provider, or waiting area.
- Ensure the check in/check out process is smooth and efficient, including verifying patient information and updating records.
- Answer phone calls, schedule appointments, confirm appointments, and reschedule as needed.
- Schedule patient appointments, ensuring accurate and timely bookings.
- Coordinate appointment reminders through phone calls, texts, or emails.
- Handle cancellations, reschedules, and follow up appointments.
- Maintain and update patient calendars and doctor schedules.
- Process patient registration forms and medical records.
- Assist in collecting and verifying patient insurance information.
- Maintain confidentiality and compliance with HIPAA regulations.
- Manage office correspondence, including emails, faxes, and mail distribution.
Qualifications
- Degree diploma or equivalent; certification in medical office administration or related field preferred.
- Proven experience in a receptionist or customer service role, preferably in a medical or healthcare setting.
- Basic knowledge of medical terminology, office practices, and healthcare procedures.
- Familiarity with insurance verification processes and medical billing codes.
- Proficient in office software, including Microsoft Office, and experience with Electronic Health Records (EHR) systems.
- Strong communication skills, both verbal and written.
- Ability to handle sensitive and confidential information in compliance with HIPAA regulations.
- Excellent organizational skills and attention to detail.
- Ability to multitask, stay organized, and maintain a calm and professional demeanor.
- A compassionate, patient focused attitude.
- Arabic and English (required).
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