Medical Receptionist / Customer Service Representative(UAE Nationality Emirati)
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Key skills for this role
About the Role
INFINITY HCMC seeks a UAE National (Emirati) Medical Receptionist / Customer Service Representative for a healthcare team in Al Ain. The role involves managing appointments, patient registration, and providing exceptional customer service in a fast-paced environment.
Key Skills for This Role
Responsibilities
- Welcome and assist patients, visitors, and healthcare professionals in a professional and friendly manner
- Schedule, confirm, and manage patient appointments
- Answer telephone calls and respond to patient inquiries
- Register patients and update patient records accurately
- Verify insurance details and assist with administrative documentation
- Coordinate with medical staff to ensure smooth patient flow
- Maintain confidentiality of patient information and comply with healthcare regulations
- Manage emails, correspondence, and other front desk administrative duties
- Provide exceptional customer service and resolve patient concerns professionally
Requirements
- UAE National (Emirati) – Family Book Required
- Fluent in Arabic and English (spoken and written)
- Diploma or Bachelor's Degree in a relevant field
- Previous experience in customer service, reception, or healthcare administration is preferred
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office applications and basic computer systems
- Professional appearance and positive attitude
- Ability to work in a fast paced environment while maintaining high standards of customer service
Full Job Posting
Job Summary
- WE ARE LOOKING FOR UAE NATIONAL (EMIRATI) ARABIC SPEAKING APPLICANTS
- Position: Medical Receptionist / Customer Service Representative
- We are seeking a dedicated, professional, and compassionate UAE National (Emirati) Medical Receptionist / Customer Service Representative to join our healthcare team.
- The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service, managing appointments, and supporting daily administrative operations in a fast paced healthcare environment.
Requirements
- UAE National (Emirati) – Family Book Required.
- Fluent in Arabic and English (spoken and written).
- Diploma or Bachelor's Degree in a relevant field.
- Previous experience in customer service, reception, or healthcare administration is preferred.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office applications and basic computer systems.
- Professional appearance and positive attitude.
- Ability to work in a fast paced environment while maintaining high standards of customer service.
Key Responsibilities
- Welcome and assist patients, visitors, and healthcare professionals in a professional and friendly manner.
- Schedule, confirm, and manage patient appointments.
- Answer telephone calls and respond to patient inquiries.
- Register patients and update patient records accurately.
- Verify insurance details and assist with administrative documentation.
- Coordinate with medical staff to ensure smooth patient flow.
- Maintain confidentiality of patient information and comply with healthcare regulations.
- Manage emails, correspondence, and other front desk administrative duties.
- Provide exceptional customer service and resolve patient concerns professionally.
What We Offer
- Competitive salary and benefits package.
- Professional and supportive work environment.
- Career growth and development opportunities.
- Opportunity to contribute to quality healthcare services within the UAE.
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