Medical Receptionist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
A medical center in Dubai Silicon Oasis is hiring a Medical Receptionist to serve as the first point of contact for patients, managing appointments, registrations, billing, and administrative tasks.
Key Skills for This Role
Responsibilities
- Greet patients and visitors in a professional and courteous manner
- Manage patient check in and check out processes efficiently
- Schedule, confirm, reschedule, and cancel appointments for doctors and specialists
- Ensure accurate patient registration and maintenance of medical records
- Handle patient inquiries regarding treatments, services, pricing, and clinic policies
- Answer and direct incoming telephone calls, emails, and online inquiries
- Prepare invoices and process payments through approved payment methods
- Maintain daily cash collections and payment records
- Coordinate with insurance providers when applicable
- Ensure compliance with Dubai Health Authority (DHA) regulations and clinic policies
Requirements
- Bachelor's Degree or Diploma in Business Administration, Healthcare Administration, Hospitality, or related field
- Minimum 2 3 years of experience as a Medical Receptionist, Clinic Receptionist, or Front Desk Executive in a cosmetic, aesthetic, dermatology, plastic surgery, or healthcare setting in the UAE
- Excellent verbal and written communication skills in English & Arabic
- Strong customer service and interpersonal skills
- Proficiency in Microsoft Office applications
- Familiarity with DHA regulations and healthcare administration practices preferred
Full Job Posting
Job Summary
- The Medical Receptionist serves as the first point of contact for patients and visitors, ensuring a professional, welcoming, and efficient experience.
- Responsible for managing appointments, patient registrations, telephone inquiries, billing support, and administrative duties while maintaining high customer service standards in a cosmetic medical center environment.
Front Desk & Patient Services
- Greet patients and visitors in a professional and courteous manner.
- Manage patient check in and check out processes efficiently.
- Schedule, confirm, reschedule, and cancel appointments for doctors and specialists.
- Ensure accurate patient registration and maintenance of medical records.
- Handle patient inquiries regarding treatments, services, pricing, and clinic policies.
- Assist patients with completing necessary forms and documentation.
Appointment & Call Management
- Answer and direct incoming telephone calls, emails, and online inquiries.
- Manage appointment calendars and optimize scheduling to maximize clinic efficiency.
- Send appointment reminders and follow up on missed appointments.
- Coordinate patient consultations and treatment sessions.
Billing & Administrative Support
- Prepare invoices and process payments through approved payment methods.
- Maintain daily cash collections and payment records.
- Coordinate with insurance providers when applicable.
- Generate reports related to appointments, patient visits, and front office activities.
- Maintain filing systems and ensure all patient records are updated and securely stored.
Customer Experience
- Deliver exceptional customer service aligned with luxury cosmetic and aesthetic healthcare standards.
- Address patient concerns professionally and escalate issues when necessary.
- Maintain patient confidentiality in compliance with DHA regulations and clinic policies.
Compliance & Operations
- Ensure compliance with Dubai Health Authority (DHA) regulations and clinic policies.
- Maintain cleanliness and organization of the reception and waiting areas.
- Coordinate with medical staff, nurses, and management to ensure smooth patient flow.
- Assist with administrative projects and other duties as assigned.
Qualifications
- Bachelor's Degree or Diploma in Business Administration, Healthcare Administration, Hospitality, or a related field.
- Minimum 2–3 years of experience as a Medical Receptionist, Clinic Receptionist, or Front Desk Executive, preferably within a cosmetic, aesthetic, dermatology, plastic surgery, or healthcare setting in the UAE.
- Familiarity with DHA regulations and healthcare administration practices is preferred.
Skills & Competencies
- Excellent verbal and written communication skills in English & Arabic.
- Strong customer service and interpersonal skills.
- Professional appearance and demeanor.
- Excellent organizational and multitasking abilities.
- Proficiency in Microsoft Office applications.
- Ability to work under pressure in a fast paced environment.
- High attention to detail and accuracy.
- Strong problem solving and conflict resolution skills.
- Ability to maintain confidentiality and professionalism at all times.
Preferred Profile
- Experience in cosmetic, aesthetic, dermatology, laser, or plastic surgery clinics.
- Strong sales and customer engagement skills with the ability to promote clinic services and treatment packages.
- Presentable, customer focused, and passionate about delivering an exceptional patient experience.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Learn To B HR Consultancy
Hair Stylist / Hair Dresser - Kids Saloon - Sharjah
Sharjah, UAE
A kids salon in Sharjah is hiring a Hair Stylist/Hairdresser to provide high-quality haircuts and styling for children in a fun and comfortable environment. The ideal candidate has 1-2 years of hairstyling experience, pr
Interior Designer - Arabic
Abu Dhabi Emirate, UAE
Learn To B HR Consultancy is seeking an Interior Designer for events, exhibitions, and installations in Abu Dhabi. The role involves developing design concepts, creating 2D/3D visualizations, and coordinating with vendor
Speech Language Pathologist - Home Based_ Tagalog Speaking
Dubai, UAE
Learn To B HR Consultancy seeks a Tagalog-speaking Speech Language Pathologist to conduct assessments and provide home-based therapy for children in Dubai. The role involves developing individualized programs, monitoring
Waitress - Arabic
Dubai, UAE
Learn To B HR Consultancy seeks a Waitress for a full-time, on-site role in Dubai. The role involves welcoming customers, taking orders, serving food and beverages, and maintaining cleanliness. Candidates should have str
Waiter - Arabic
Dubai, UAE
Learn To B HR Consultancy is hiring a Waiter in Dubai to welcome customers, take orders, serve food and beverages, and maintain cleanliness. The role requires strong customer service skills, POS system experience, and ad
Sales Executive - Arabic Speaking
Abu Dhabi Emirate, UAE
Seeking an Arabic-speaking Sales Executive to drive business development for event management services in Abu Dhabi. The role involves networking, client meetings, proposal preparation, and closing sales deals to achieve
Waiter - Arabic
Dubai, UAE
Learn To B HR Consultancy is seeking a Waiter with Arabic language skills in Dubai, UAE. The role involves welcoming customers, taking orders, serving food and beverages, maintaining cleanliness, and handling payments.
Office Boy Cum Barista
Abu Dhabi Emirate, UAE
We are seeking an Office Boy Cum Barista to prepare and serve tea, coffee, and refreshments, maintain cleanliness of office and pantry areas, and assist with general office support tasks. The role requires high standards
Hair Stylist / Hair Dresser - Kids Saloon - Sharjah
Sharjah, UAE
Interior Designer - Arabic
Abu Dhabi Emirate, UAE
Speech Language Pathologist - Home Based_ Tagalog Speaking
Dubai, UAE
Waitress - Arabic
Dubai, UAE
Waiter - Arabic
Dubai, UAE
Sales Executive - Arabic Speaking
Abu Dhabi Emirate, UAE
Waiter - Arabic
Dubai, UAE
Office Boy Cum Barista
Abu Dhabi Emirate, UAE