Medical Call Center
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Key skills for this role
About the Role
Glow Up Medical Center seeks an experienced Arabic Call Center Executive to handle calls, convert leads, and manage appointments in a medical setting. Requires 3+ years of call center experience in healthcare, fluency in Arabic and English, and strong sales skills.
Key Skills for This Role
Responsibilities
- Handle incoming and outgoing calls professionally and efficiently
- Respond to client inquiries and provide accurate information about the center's services and treatments
- Follow up with leads and convert inquiries into confirmed appointments
- Explain treatment options, promotions, and special offers clearly and professionally
- Schedule, confirm, and manage patient appointments
- Maintain high levels of customer satisfaction and service quality
- Achieve monthly booking and conversion targets
- Update and maintain patient records within the CRM system
Requirements
- Minimum 3 years of experience in a call center role within a medical center, aesthetic clinic, or healthcare environment
- Fluent in Arabic and English (spoken and written)
- Excellent communication, negotiation, and persuasion skills
- Strong customer service orientation and professional telephone etiquette
- Ability to work under pressure and achieve targets
- Good computer and CRM skills
- Team player with a positive attitude
Full Job Posting
Overview
- Glow Up Medical Center is seeking experienced and motivated Arabic Call Center Executives to join our growing team. Candidates with previous experience in medical centers, aesthetic clinics, or healthcare customer service are highly preferred.
Key Responsibilities
- Handle incoming and outgoing calls professionally and efficiently.
- Respond to client inquiries and provide accurate information about the center's services and treatments.
- Follow up with leads and convert inquiries into confirmed appointments.
- Explain treatment options, promotions, and special offers clearly and professionally.
- Schedule, confirm, and manage patient appointments.
- Maintain high levels of customer satisfaction and service quality.
- Achieve monthly booking and conversion targets.
- Update and maintain patient records within the CRM system.
Requirements
- Minimum 3 years of experience in a call center role within a medical center, aesthetic clinic, or healthcare environment.
- Excellent communication, negotiation, and persuasion skills.
- Fluent in Arabic and English (spoken and written).
- Strong customer service orientation and professional telephone etiquette.
- Ability to work under pressure and achieve targets.
- Good computer and CRM skills.
- Team player with a positive attitude.
- Immediate availability is preferred.
We Offer
- Fixed salary plus attractive commission structure.
- Professional and supportive work environment.
- Career growth and development opportunities.
- Training and continuous support.
Application Questions
- Do you have experience achieving sales targets and closing deals in a medical call center?
- Are you fluent in both Arabic and English?
- Have you previously worked in a medical clinic or healthcare center as a Call Center or Sales Representative?
Work Location
- In person
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