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ME HR Services Specialist

Boston Consulting Group

Riyadh, KSA

Full-time

Senior

Onsite

Discovered 2 days ago

HR servicesHR shared servicesEmployee lifecycle managementOnboarding and offboardingPermit and government documentation managementPension and social insurance administration

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HR servicesHR shared servicesEmployee lifecycle management

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Role overview

The ME HR Services Specialist delivers high-quality, efficient, and employee-centric HR Services across the UAE and KSA.

The role supports core HR processes end to end, provides functional guidance to the HR Shared Services Center, and improves employee experience.

HR services responsibilities

Own onboarding and offboarding across the UAE and KSA, including documentation, system setup, employee queries, and compliant exits.
Monitor and renew labor cards, exit and re-entry permits, and other government-mandated documentation.
Administer pension and social insurance enrollment, contributions, and reconciliation.
Oversee transactional HR support quality, turnaround, guidance, coaching, service levels, and BCG standards.
Support employee queries, data management, transfers, letters, record-keeping, and employee lifecycle services.
Coordinate with employees, managers, People functions, Payroll, Finance, and external vendors.
Prepare reports, track operational metrics, and support audits and internal controls.
Identify opportunities to simplify, standardize, and automate HR Services processes.
Identify process gaps across the UAE and KSA and propose practical solutions.

What you bring

3–4 years of experience in HR Services, HR Shared Services, or a similar operation.
Strong customer service, attention to detail, and awareness of organizational dynamics.
Ability to manage multiple priorities across the UAE and KSA while maintaining accuracy.
Ability to guide a shared services team, review quality, and support service standards.
Strong collaboration and communication skills across teams, functions, and geographies.
Proactive ownership and ability to drive issues through to resolution.
Ability to recommend practical, automation-enabled solutions and adopt new technologies quickly.
Ability to balance operational execution with continuous improvement.