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Global L&D Operations Manager

Boston Consulting Group
Gurugram, IND
Full-time
Senior · 6+ years experience
Hybrid
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Responsibilities

  • Manage LMS operations and end-to-end learner lifecycle
  • Allocate resources and manage capacity planning
  • Ensure SLA adherence, KPI performance, and data accuracy
  • Act as escalation point for operational and system issues
  • Improve workflows and enhance system efficiency
  • Coach and develop team members
  • Maintain system & data integrity and reporting quality
  • What You'll Bring
  • 6+ years of relevant experience in L&D operations, systems, program management, or service environments
  • Proven experience managing operational processes, learner lifecycle, or system-driven workflows
  • Demonstrated ability to lead and develop individuals or small teams in operational environments
  • Strong stakeholder management skills, with the ability to manage expectations and ensure process alignment
  • Experience working with systems (e.g., LMS) and ensuring data accuracy and process compliance
  • Strong organizational and planning skills, including capacity and workload management
  • Continuous improvement mindset focused on efficiency, scalability, and operational excellence
  • Who You'll Work With
  • You will work with global L&D teams, business stakeholders, faculty, vendors, and cross-functional partners to deliver and continuously improve learning experiences.
  • Additional info

You’re Good At

Managing systems, workflows, and operational processes including LMS

Ensuring data accuracy, governance and adherence to SLAs

Handling operational escalations effectively

Driving efficiency and consistency

Balancing capacity and demand

Developing team capability

"At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork."

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

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