Global L&D Operations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Full Job Posting
Responsibilities
- Manage LMS operations and end-to-end learner lifecycle
- Allocate resources and manage capacity planning
- Ensure SLA adherence, KPI performance, and data accuracy
- Act as escalation point for operational and system issues
- Improve workflows and enhance system efficiency
- Coach and develop team members
- Maintain system & data integrity and reporting quality
- What You'll Bring
- 6+ years of relevant experience in L&D operations, systems, program management, or service environments
- Proven experience managing operational processes, learner lifecycle, or system-driven workflows
- Demonstrated ability to lead and develop individuals or small teams in operational environments
- Strong stakeholder management skills, with the ability to manage expectations and ensure process alignment
- Experience working with systems (e.g., LMS) and ensuring data accuracy and process compliance
- Strong organizational and planning skills, including capacity and workload management
- Continuous improvement mindset focused on efficiency, scalability, and operational excellence
- Who You'll Work With
- You will work with global L&D teams, business stakeholders, faculty, vendors, and cross-functional partners to deliver and continuously improve learning experiences.
- Additional info
You’re Good At
Managing systems, workflows, and operational processes including LMS
Ensuring data accuracy, governance and adherence to SLAs
Handling operational escalations effectively
Driving efficiency and consistency
Balancing capacity and demand
Developing team capability
"At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.
For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.
We aim to provide a dynamic and collaborative environment that fosters connection and teamwork."
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
About Boston Consulting Group
Global management consulting firm driving business transformation and strategy.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Boston Consulting Group
Global Product Senior Analyst
Gurugram, IND
Global IT Platform Engineer Senior Manager
London, GBR
Change and Communications Senior Specialist
Atlanta, USA
Global L&D Analytics Director
London, GBR
Global Product Senior Analyst
Gurugram, IND
Global L&D Operations Manager
Gurugram, IND
BCG X Talent Sourcer
Chicago, USA
BCG X Talent Sourcer
Chicago, USA