Global L&D Operations Manager

Responsibilities

• Manage LMS operations and end-to-end learner lifecycle
• Allocate resources and manage capacity planning
• Ensure SLA adherence, KPI performance, and data accuracy
• Act as escalation point for operational and system issues
• Improve workflows and enhance system efficiency
• Coach and develop team members
• Maintain system & data integrity and reporting quality
• What You'll Bring
• 6+ years of relevant experience in L&D operations, systems, program management, or service environments
• Proven experience managing operational processes, learner lifecycle, or system-driven workflows
• Demonstrated ability to lead and develop individuals or small teams in operational environments
• Strong stakeholder management skills, with the ability to manage expectations and ensure process alignment
• Experience working with systems (e.g., LMS) and ensuring data accuracy and process compliance
• Strong organizational and planning skills, including capacity and workload management
• Continuous improvement mindset focused on efficiency, scalability, and operational excellence
• Who You'll Work With
• You will work with global L&D teams, business stakeholders, faculty, vendors, and cross-functional partners to deliver and continuously improve learning experiences.
• Additional info
• You’re Good At
• Managing systems, workflows, and operational processes including LMS
• Ensuring data accuracy, governance and adherence to SLAs
• Handling operational escalations effectively
• Driving efficiency and consistency
• Balancing capacity and demand
• Developing team capability
• "At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.
• For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.
• We aim to provide a dynamic and collaborative environment that fosters connection and teamwork."
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.