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ME HR Services Specialist

Boston Consulting Group

Dubai, UAE

Full-time

Senior

Onsite

Discovered Yesterday

HR servicesOnboarding and offboardingPermit and government documentation managementPension and social insurance administrationHR shared servicesEmployee data management

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HR servicesOnboarding and offboardingPermit and government documentation management

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Role overview

12-month temporary ME HR Services Specialist role supporting high-quality, efficient, and employee-centric HR services across the UAE and KSA.

The role supports end-to-end HR processes, provides functional guidance to the HR Shared Services Center, and improves service delivery through simplification, standardization, digitization, and automation.

Responsibilities

Own onboarding and offboarding for employees across the UAE, KSA, and Qatar, including welcome calls, documentation, system setup, queries, and compliant exits.
Monitor permit expiry dates and coordinate renewals for labor cards, exit and re-entry permits, and similar government-mandated documentation.
Administer pension and social insurance enrollment, contributions, reconciliation, records, and statutory compliance.
Review HR Shared Services Center quality and turnaround for data entry, documentation, and ticket resolution, while providing guidance and coaching.
Support employee queries, employee data management, transfers, letters, record-keeping, and other employee lifecycle services.
Coordinate with employees, managers, People functions, Payroll, Finance, and external vendors to resolve HR matters.
Prepare reports, track operational metrics, and support audits and internal controls.
Improve HR services through process simplification, standardization, digitization, automation, and workflow solutions.

Capabilities

Deliver exceptional customer service with strong attention to detail and awareness of organizational dynamics.
Manage multiple priorities across the UAE and KSA accurately in a fast-paced environment.
Build effective relationships and communicate clearly with employees and stakeholders at different levels.
Take ownership, work proactively, and drive issues through to resolution.
Identify inefficiencies and recommend practical, automation-enabled process improvements.
Learn and adopt new technologies and digital tools quickly.

Requirements

3-4 years of experience in HR Services.
Ability to manage multiple priorities across the UAE and KSA while maintaining accuracy.
Ability to provide day-to-day guidance to a shared services team and review quality of work.
Ability to identify inefficiencies and recommend automation-enabled solutions.