Marketplace Key Account Manager
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About the Role
Gloria Jeans is seeking a Marketplace Key Account Manager to launch and scale its presence on GCC marketplace platforms like Noon and Amazon.ae. The role owns the full commercial relationship with partners, including assortment management, promotional planning, and performance optimization.
Key Skills for This Role
Responsibilities
- Identify, evaluate, and onboard new marketplace partners across the GCC (e.g. Noon, Amazon.ae, Namshi, and emerging platforms)
- Lead end to end commercial negotiations: commission structures, traffic placements, exclusivity windows, co marketing budgets, and service level agreements
- Define the go to market strategy for each platform, including positioning, pricing logic, and launch sequencing
- Build strong, long term relationships with marketplace key contacts
- Define and curate the product assortment for each marketplace, in alignment with the broader merchandising and inventory strategy
- Ensure product listings are optimised — titles, descriptions, imagery, sizing guides, and attribute completeness
- Own the promotional calendar for each marketplace partner, aligned with the Gloria Jeans master promotional calendar
- Plan and execute platform specific campaigns: seasonal events, platform mega sales, and brand moments
- Own the marketplace P&L: revenue (GMV and NSV), gross margin, commission costs, returns, and contribution profitability
- Set and track KPIs per platform: GMV, conversion rate, AOV, sell through, traffic share, and return rate
- Deliver weekly and monthly trading reports to the VP E commerce
- Coordinate with Logistics and Customer Service to ensure fulfilment SLAs, returns processing, and marketplace compliance requirements are met
Requirements
- 4–8 years of experience in marketplace management, key account management, or e commerce trading
- Hands on experience working with GCC marketplaces (Noon, Amazon.ae, Namshi, or similar) strongly preferred
- Background in fashion, apparel, or lifestyle retail preferred
- Experience owning a commercial P&L or budget, with accountability for margin and contribution metrics
- Track record of negotiating and managing commercial partnerships with marketplace platforms
- Strong commercial acumen
- Data driven: comfortable with trading reports, Excel/BI tools, and platform analytics dashboards
- Excellent relationship management
- Organised and execution focused
- Strong understanding of online merchandising, product content, and listing optimisation
- Fluent in English; Arabic is a plus
Full Job Posting
About Gloria Jeans
- Gloria Jeans is one of Russia's largest vertically integrated fast fashion retailers, with a network of 600+ stores across Russia, Kazakhstan, and Belarus.
- The company serves over 100 million store visitors annually and is now headquartered in Dubai to support its next phase of international growth.
Role Purpose
- The Marketplace Key Account Manager is responsible for launching and scaling Gloria Jeans' presence on third party marketplace platforms across the GCC region.
- This role owns the full commercial relationship with marketplace partners, from initial setup and onboarding through to day to day trading, assortment management, and performance optimisation.
Key Responsibilities
- Identify, evaluate, and onboard new marketplace partners across the GCC (e.g. Noon, Amazon.ae, Namshi, and emerging platforms)
- Lead end to end commercial negotiations: commission structures, traffic placements, exclusivity windows, co marketing budgets, and service level agreements
- Define the go to market strategy for each platform, including positioning, pricing logic, and launch sequencing
- Build strong, long term relationships with marketplace key contacts — category managers, business development leads, and operational teams
- Define and curate the product assortment for each marketplace, in alignment with the broader merchandising and inventory strategy
- Adapt the range by platform based on audience profile, platform category dynamics, and competitive benchmarking
- Ensure product listings are optimised — titles, descriptions, imagery, sizing guides, and attribute completeness
- Monitor sell through and stock performance by SKU, feeding insights back into the assortment planning cycle
- Coordinate with the internal Merchandising team on stock allocation, replenishment, and clearance priorities per marketplace
- Own the promotional calendar for each marketplace partner, aligned with the Gloria Jeans master promotional calendar
- Plan and execute platform specific campaigns: seasonal events, platform mega sales (White Friday, Eid, Back to School, Singles Day), and brand moments
- Negotiate and secure premium placement, banner visibility, and editorial features during key trading windows
Performance Management & Reporting
- Own the marketplace P&L: revenue (GMV and NSV), gross margin, commission costs, returns, and contribution profitability
- Set and track KPIs per platform: GMV, conversion rate, AOV, sell through, traffic share, and return rate
- Deliver weekly and monthly trading reports to the VP E commerce, highlighting performance vs. targets and action plans
- Analyse competitor presence on each platform and identify gap and growth opportunities
Operations & Content Coordination
- Coordinate with Logistics and Customer Service to ensure fulfilment SLAs, returns processing, and marketplace compliance requirements are met
- Work with the Creative and Brand teams to produce marketplace ready content (imagery, A+ content, brand store pages)
- Ensure product data feeds and catalogue updates are delivered accurately and on time
- Manage operational escalations with marketplace partners and resolve issues affecting customer experience or trading performance
Experience
- 4–8 years of experience in marketplace management, key account management, or e commerce trading
- Hands on experience working with GCC marketplaces (Noon, Amazon.ae, Namshi, or similar) strongly preferred
- Background in fashion, apparel, or lifestyle retail preferred
- Experience owning a commercial P&L or budget, with accountability for margin and contribution metrics
- Track record of negotiating and managing commercial partnerships with marketplace platforms
Skills & Competencies
- Strong commercial acumen
- Data driven: comfortable with trading reports, Excel/BI tools, and platform analytics dashboards
- Excellent relationship management
- Organised and execution focused
- Strong understanding of online merchandising, product content, and listing optimisation
- Fluent in English; Arabic is a plus
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