Manager - Wynn Rewards

Wynn Al Marjan Island will be the first integrated resort in the UAE.

Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah.

The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club.

It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Manager – Wynn Rewards to join the Wynn Rewards team.

The primary duties and responsibilities of this role are:

Oversee daily operations of the Wynn Rewards desk, ensuring efficient service and high guest satisfaction

Develop and implement strategies to grow program enrollment, usage, and member retention

Collaborate with marketing, hotel, F&B, and gaming teams to create compelling member offers and experiences

Analyze program performance metrics and guest feedback to optimize benefits and engagement

Train, mentor, and manage Wynn Rewards team members to deliver consistent, luxury-level service

Ensure compliance with all regulatory and brand standards related to loyalty programs

Act as the primary liaison for guest inquiries, escalations, and VIP member relations

The ideal candidate for this position will have the following experience and qualifications:

Bachelor’s degree in Marketing, Hospitality, Business Administration, or related field

Minimum 5 years of experience in a gaming loyalty program management, preferably in luxury hospitality

Strong leadership, communication, and analytical skills

Proficiency in CRM systems, data analysis tools, and guest engagement platforms

Fluency in English required; Arabic or other languages a plus

Passion for luxury service and guest-centric innovation

Must pass gaming licensing background check