Manager – Strategic Accounts Management – Commercial Lines
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Key skills for this role
About the Role
We are seeking a Manager for Strategic Accounts Management to act as the customer relationship owner for identified strategic accounts. The role involves enhancing client relationships, educating customers on product and service offerings, and overseeing successful execution of engagements.
Key Skills for This Role
Responsibilities
- Support the SVP SAM and participate in the development of Company's Strategic Policies and Objectives
- Design and execute new Business, cross sell and upsell campaigns to maximize revenue generation opportunities
- Foster a positive working relationship with assigned accounts
- Represent the clients’ needs and be their voice in all internal process improvement related initiatives
- Act as a consultant to clients to ensure a well thought out and high functioning program that delivers a solid ROI
- Resolve client issues, propose solutions; and escalate to the appropriate person to the point of resolution
- Document, monitor, and audit records of customer interactions and issues
- Collaborate with other departments to ensure 100% customer satisfaction
- Review submissions and tenders for underwriting
- Provide Underwriting support to Operations / Claims / Business Development departments
- Communication with clients for any query on underwriting
- Gather market intelligence regarding competition activity and new trends
Requirements
- Bachelor’s Degree in relevant field
- 10 to 15 years of relevant experience
- Full Professional Proficiency in English and Arabic
- Preferred Professional certifications: Associate or Diploma in Charted Insurance Institute (Dip CII or ACII), Associate in Insurance Services (AIS), Associate in Commercial Underwriting (AU), Fellow Insurance Institute of India (FIII)
Full Job Posting
JOB PURPOSE
- The job holder is responsible for acting as the customer relationship owner of the identified the Company's Strategic accounts.
- The job holder enhances the relationship with our customers to define their Company's experience.
- This individual will educate customers on our product and service offerings, set clear expectations for deliverables, and deliver pro active customer service.
- This role covers relationships with external customers and internal resources and manages all elements of the relationship process.
- The expectation of the Manager Strategic Accounts Management is to oversee the successful execution of the engagements for Company’s customers in an oversight role.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
- Support the SVP SAM and participate in the development of Company's Strategic Policies and Objectives.
- Design and execute new Business, cross sell and upsell campaigns to maximize revenue generation opportunities.
- Foster a positive working relationship with assigned accounts.
- Represent the clients’ needs and be their voice in all internal process improvement related initiatives.
- Act as a consultant to clients to ensure a well thought out and high functioning program that delivers a solid ROI to the client and the company.
- Resolve client issues, propose solutions; and escalate to the appropriate person to the point of resolution.
- Document, monitor, and audit records of customer interactions and issues, complaints, comments, and all associated internal actions taken and/or information provided.
- Collaborate with other departments to ensure 100% customer satisfaction experience from services delivered to customer.
Underwriting Activities
- Review submissions and tenders.
- Provide Underwriting support to Operations / Claims / Business Development departments.
- Communication with clients for any query on underwriting.
- Gather market intelligence regarding competition activity and new trends.
- Conduct claims analysis as and when requested.
- Retention of renewals.
Policies, Processes and procedures
- Ensures the implementation of the policies, processes, procedures, controls and guidelines for the Strategic Account Management Department reporting to him so that all relevant procedural/ legislative requirements are fulfilled in accordance with global best practices within the insurance sector whi
QUALIFICATIONS, RELEVANT CERTIFICATIONS & EXPERIENCE
- Bachelor’s Degree in relevant field.
- Preferred Professional certifications: Associate or Diploma in Charted Insurance Institute (Dip CII or ACII), Associate in Insurance Services (AIS), Associate in Commercial Underwriting (AU), Fellow Insurance Institute of India (FIII).
- 10 to 15 to years of relevant experience.
- Full Professional Proficiency in English and Arabic language.
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