Manager Software Development
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Role Overview
The Engineering team builds AI-powered diagnostic tools and internal platforms to reduce customer issue resolution time.
The team combines technical expertise with AI innovation to help support engineers identify root causes faster.
The work directly affects customer satisfaction and retention across Appian’s enterprise customer base.
Key Skills for This Role
Full Job Posting
About the Team
The Engineering team builds AI-powered diagnostic tools and internal platforms to reduce customer issue resolution time.
The team combines technical expertise with AI innovation to help support engineers identify root causes faster.
The work directly affects customer satisfaction and retention across Appian’s enterprise customer base.
The Opportunity
Lead the technical direction and team culture for the next generation of AI-powered diagnostic platforms.
Develop tools that support faster issue resolution across mission-critical enterprise deployments.
What You’ll Do
- Lead design and delivery of a scalable AI-powered triage platform using AI agents, LangChain, and intelligent diagnostics.
- Lead an engineering team building AI-powered diagnostic tools for global support engineers.
- Architect quarterly AWS releases while balancing innovation velocity, production stability, and security.
- Build and grow the engineering team through people management, mentorship, and career development.
- Partner with Customer Success and Product leadership on engineering roadmaps based on support pain points.
- Conduct Python and AI framework code reviews and establish engineering best practices.
- Manage stakeholders across engineering, product, and customer-facing teams and communicate platform progress.
Required Qualifications
- Bachelor’s degree or higher in a relevant STEM field.
- 8+ years of software engineering experience, including at least 2+ years in engineering management or technical leadership.
- Proven fluency in AI and large language models.
- Strong Python proficiency building production-grade applications and diagnostic tools.
- Hands-on AWS experience designing and deploying scalable cloud-native systems.
- Experience building AI agents with LangChain or similar orchestration tools.
- Experience managing engineering teams, including hiring, performance management, and technical mentorship.
- Ability to contribute hands-on through code reviews and manage cross-functional stakeholders.
Preferred Qualifications
- Experience building tools for customer support, site reliability, or operations teams.
- Background in observability, monitoring, troubleshooting, or root cause analysis platforms.
- Experience with enterprise software and complex multi-tenant architectures.
- Experience with Salesforce or ServiceNow.
Development and Benefits
- Appian provides department-specific onboarding, continuous learning, mentorship, leadership development, Appian University training, and tuition reimbursement.
- Benefits may include health coverage, mental health support, insurance, employee stock purchase, retirement or pension plans, wellness dollars, and family-forming benefits.
About Appian
Appian provides AI automation for mission-critical work and automates complex processes for large enterprises and governments.
The company’s platform is designed for reliability and scale and has supported enterprise operations for more than 25 years.
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