Manager Sales Effectiveness & Commercial Support

Role overview

Key responsibilities

• Govern sales effectiveness, performance tracking, and continuous improvement initiatives.
• Create commercial capability requirements and connect them with technology investment plans.
• Provide technology usage reports and dashboards for sales teams and stakeholders.
• Direct commercial updates, newsletters, notifications, and communications.
• Lead strategic priorities and align commercial business plans with corporate priorities.
• Develop performance frameworks for General Sales Agent partners and award criteria.
• Deliver high-impact corporate events and global conferences.
• Develop commercial effectiveness policies for outstations.
• Lead transformation and change management programs to drive adoption of new processes, systems, and behaviors.

Required qualifications and experience

• Degree or Honours qualification equivalent to 12+3.
• Degree in General Business, Aviation Management, or a related discipline.
• At least 10 years of experience in commercial, sales, sales operations, or business support environments.
• Practical experience in airline commercial, sales management, and support functions.
• Experience leading transformation, change management, process improvement, sales effectiveness, or technology enablement initiatives.
• Experience engaging and influencing senior stakeholders across multiple business functions.
• Expertise in commercial and sales operations, with strong analytical and communication skills.

Preferred experience

• Knowledge of airline commercial and cargo business models is preferred.
• Experience with CRM, sales enablement, or digital business platforms is preferred.
• Experience managing business communications or content governance is preferred.

Salary and benefits

• The posting describes an attractive tax-free salary and management benefits, but does not specify a compensation cadence.
• Benefits include travel discounts, leave and healthcare coverage, transport benefits, and life insurance.