Manager, Professional Services

Preferably located in the Washington, D.C. metro area to support in-person federal customer engagements, with an on-site requirement of up to 50%.

An effective communicator across business and technical stakeholders and able to tailor to different audiences.

Always customer-focused and personally hold yourself accountable for the customer’s success.

Masterful at troubleshooting, navigating, and facilitating resolution of challenging client connectivity and technical software issues.

Self-starting and interested in learning new software skills to support intricacies of Collibra’s application stack.

Able to work with business and IT owners to identify and align on solutions to data challenges, advocating for the importance of preserving data governance and quality.

Able to lead blueprinting, design workshops, and requirements gathering activities.

Within the first 30 days of employment, be able to

Clearly understand the roles and responsibilities of the reporting employees and the account assignments.

Present the services offering, understanding the different deliverables and the value provided.

Present the Customer Journey framework, understanding the different phases and roles and responsibilities within each phase.

Clearily understand the roles and responsibilities of all delivery personnel including an Engagement Manager, Solution Architect, Account Program Manager, Premium Support Engineer, Sales Engineer and Account Executive.

Within the first 60 days of employment

Navigate Salesforce including opportunities, utilization, projects, and quotes.

Identify customers and services engagements at Risk and build a plan to remediate.

Identify process gaps and inefficiencies within the services organization.

Present the services offering to a customer.

Within the first 90 days of employment be able to

Advise Sales on proposed services engagements.

Build Salesforce reports for visibility into Services engagements including utilization.

Build playbooks to address process gaps and inefficiencies within the services organization.

Execute remediation plan for customers at risk collaborating with the sales, support, and technical teams.

Understand and convey to customers how Collibra's suite product capabilities and the projects being delivered provide value to customers.

The standard base salary range for this position is $128,000 - 160,000 per year. This position is eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.