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Manager, Product Enablement, Analytics & Support - Tangerine
Tangerine
Toronto, CAN
Full Time
Manager
3 days ago
Project managementData analysisSQLTableauPower BIExcel
Free
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About the Role
Tangerine is seeking a Manager of Product Enablement to support Client Solutions & Retail Banking initiatives by driving structured planning cycles, strengthening project execution, and leveraging data-driven insights.
Key Skills for This Role
Project managementData analysisSQLTableauPower BIExcel
Responsibilities
- Provide project management and administrative leadership across multiple initiatives, ensuring timelines, risks, and dependencies are actively managed.
- Partner with product, technology, and business stakeholders to streamline delivery processes, reducing bottlenecks and improving time to market.
- Establish and maintain project governance frameworks, tools, and reporting standards.
- Provide end to end project coordination (timelines, risks, dependencies, status reporting).
- Support product teams with documentation, meeting cadence, and stakeholder communications.
- Identify and remove operational bottlenecks to improve delivery efficiency.
- Conduct data analyses to identify performance gaps and growth opportunities, delivering actionable insights.
- Analyze process performance using data driven techniques and Six Sigma tools, identifying root causes and recommend/implement measurable improvements.
- Build executive dashboards and reporting to track KPIs, portfolio health, and initiatives’ progress.
- Map current and future state processes applying Lean principles to reduce cycle time, eliminate waste and improve quality outcomes.
- Support the annual/quarterly planning cycle for Client Solutions, translating strategic priorities into product roadmaps and executable delivery plans.
- Drive development of business cases for Product Enablement initiatives, including financial modeling (ROI, cost benefit analysis, payback period).
Requirements
- Bachelor’s degree in Business, Finance, Economics, Engineering or related field
- 3 5 years of experience in product enablement, product operations, project/program management or related roles within digital banking, fintech or financial services
- Advanced analytical and problem solving skills, with experience using data to inform decisions
- Strong background in project/program management, with demonstrated ability to manage multiple initiatives, timelines, dependencies and risks
- Proven experience leading annual and quarterly planning cycles, including roadmap development, OKR alignment and cross functional coordination
- Proficiency in data analytics tools and reporting tools (e.g., Excel, Google Cloud Platform, SQL, Tableau, Power BI or similar)
- Experience developing business cases and financial models
- Solid understanding of digital banking products, customer journeys, and regulatory considerations
- Demonstrated ability to build executive level presentations and communicate insights clearly to stakeholders
- Experience working in Agile or hybrid delivery environment
Full Job Posting
Purpose
- The Manager, Product Enablement is responsible for supporting Client Solutions & Retail Banking initiatives by driving structured planning cycles, strengthening project execution through operational support, and leveraging data driven insights to inform strategic decisions and business cases.
Accountabilities Project Management & Administrative Support
- Provide project management and administrative leadership across multiple initiatives, ensuring timelines, risks, and dependencies are actively managed.
- Partner with product, technology, and business stakeholders to streamline delivery processes, reducing bottlenecks and improving time to market.
- Establish and maintain project governance frameworks, tools, and reporting standards.
- Provide end to end project coordination (timelines, risks, dependencies, status reporting).
- Support product teams with documentation, meeting cadence, and stakeholder communications.
- Identify and remove operational bottlenecks to improve delivery efficiency.
Data Analysis & Business Problem Solving (Continuous Improvement)
- Conduct data analyses to identify performance gaps and growth opportunities, delivering actionable insights to inform product and operational decisions.
- Analyze process performance using data driven techniques and Six Sigma tools identifying root causes and recommend/implement measurable improvements.
- Build executive dashboards and reporting to track KPIs, portfolio health, and initiatives’ progress.
- Analyze product, customer, and operational data to identify trends, gaps, and opportunities.
- Build dashboards, reports, and presentations for leadership visibility.
- Collaborate with analytics teams to define data requirements and measurement frameworks.
Process Mapping & Design
- Map current and future state processes applying Lean principles to reduce cycle time, eliminate waste and improve quality outcomes.
- Document existing Client Solutions key product processes and build/maintain a repository of SOPs for audit readiness.
- Update SOPs and other key process documents when policies/processes are created or amended.
Annual & Quarterly Planning Exercise
- Support the annual/quarterly planning cycle for Client Solutions, translating strategic priorities into product roadmaps and executable delivery plans across cross functional teams.
- Drive portfolio visibility and execution discipline by implementing standardized tracking, status reporting, and governance frameworks.
- Facilitate discussions to turn strategic priorities into actionable roadmaps, milestones, and deliverables.
- Manage/report on Clients Solutions operating budget.
Business Case Development
- Drive development of business cases for Product Enablement initiatives, including financial modeling (ROI, cost benefit analysis, payback period).
- Strengthen decision making by quantifying impact, risks, and assumptions for new product enablement initiatives and enhancements.
- Analytics/segmentation analyses and support for partnerships (new/existing).
- Prepare executive ready materials to support investment decisions.
Skills/Experience
- Bachelor’s degree in Business, Finance, Economics, Engineering or related field
- 3 5 years of experience in product enablement, product operations, project/program management or related roles within digital banking, fintech or financial services
- Advanced analytical and problem solving skills, with experience using data to inform decisions and solve business challenges
- Strong background in project/program management, with demonstrated ability to manage multiple initiatives, timelines, dependencies and risks in a fast paced environment
- Proven experience leading annual and quarterly planning cycles, including roadmap development, OKR alignment and cross functional coordination
- Proficiency in data analytics tools and reporting tools (e.g., Excel, Google Cloud Platform, SQL, Tableau, Power BI or similar)
- Experience developing business cases and financial models
- Solid understanding of digital banking products, customer journeys, and regulatory considerations
- Demonstrated ability to build executive level presentations and communicate insights clearly to stakeholders
- Experience working in Agile or hybrid delivery environment
Preferred
- MBA or equivalent post graduate degree (asset)
- Certifications such as PMP or PRINCE2
- Certified in Six Sigma and experienced in tools such as process mapping, root cause analysis and statistical analysis
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