Manager, Partner Success

Continuously experiment and optimize the application process to improve conversion and processing time

Source and implement all the latest Partner information within AB systems and tools (Requirements, Intakes, Partner and Program content, Fees, Process steps, etc.)

Work and collaborate with the Knowledge Management Team to update ApplyAssist articles and create ideas to increase traffic through Assist to the platform

Work with PROM on updating existing processes that require optimization

Track and monitor the success rate of automation tools; identify areas for improvement and work with relevant teams to implement enhancements.

Address Support/Knowledge Team tickets triaged to the team and ensure quick and complete resolution

Collaborate with Customer Support on Irregularities and compliance issues both from our school partners and recruitment partners

Engage regularly with the Sales team to understand the customer experience and opportunities and help to set expectations to ensure smooth overall operations and customer experience

Minimum Associate's Degree (Bachelor's Degree preferred)

3-4 years of experience in customer experience or account management

1+ years of experience in a people management role preferred

Strong operational ownership ability

Solid data analysis skills to identify areas of concern and opportunities to support informed decisions

Ability to lead cross-functional teams toward common enrollment goals.

Skilled in relationship management, process optimization, and performance coaching.

High attention to detail, especially in fraud detection and quality assurance.

Team leadership, coaching, and mentoring abilities

Familiarity with performance dashboards, Jira, and reporting systems

Excellent adaptability to work under pressure in a fast-paced and demanding environment, deliver work with high quality, and meet tight deadlines

Excellent interpersonal skills and verbal and written communication skills

Ability to work independently and as part of a team

Ability to collaborate with internal teams and external partners

Ability to work flexible hours to support global operations and stakeholder needs..

ApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.

Ready to join us? We're grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview.

We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don't replace human judgment, and final hiring decisions are made by our team members. If you'd like more information about how your data is processed, please contact us.

ApplyBoard welcomes applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.