Manager, Onboarding - ATX

We're looking for a Manager of Onboarding to join our growing Client Success org.

Our clients are some of the top real estate professionals in the world, and the onboarding experience is the first chapter of their relationship with LP.

As Manager of Onboarding, you'll lead the team responsible for taking clients from kickoff through launch — and you'll be accountable for the speed, quality, and experience of that journey.

In this role, you'll be counted on to develop and coach your ICs, drive performance against clear metrics, and build a team culture where accountability and growth go hand in hand.

To be successful, you'll need to be operationally sharp, deeply client-focused, and the kind of leader people genuinely want to follow.

We're looking for a Manager of Onboarding to join our growing Client Success org.

Our clients are some of the top real estate professionals in the world, and the onboarding experience is the first chapter of their relationship with LP.

As Manager of Onboarding, you'll lead the team responsible for taking clients from kickoff through launch — and you'll be accountable for the speed, quality, and experience of that journey.

In this role, you'll be counted on to develop and coach your ICs, drive performance against clear metrics, and build a team culture where accountability and growth go hand in hand.

To be successful, you'll need to be operationally sharp, deeply client-focused, and the kind of leader people genuinely want to follow.

• Leading and developing a team of Onboarding ICs who manage the client journey from kickoff through website or app launch
• Running structured bi-weekly 1:1s, delivering actionable feedback, and building personalized development plans for each IC
• Monitoring key metrics daily — launch volume, time to launch, CSAT, and Pre-Launch Churn MRR — and taking proactive action when something is off
• Managing client escalations with urgency and good judgment, knowing when to step in directly and when to coach your team through it
• Driving quarter-over-quarter improvement in backlog age, time to launch, and pre-launch churn
• Partnering cross-functionally with Product Fulfillment, Sales, Client Success, and Engineering to eliminate handoff friction and close feedback loops
• Owning the new hire experience — delivering a structured 30/60/90 onboarding plan that drives new ICs to full productivity by Day 90 or sooner
• Using data to identify workflow gaps, drive process improvements, and maintain clear internal documentation